Sales & Operations Manager

What You'll Be Responsible For

• Oversight of all aspects of daily operations including team management, scheduling, floor presence, and delivery standards.
• Ownership of the location's sales results, setting clear expectations and ensuring team alignment towards revenue objectives.
• Building and maintaining a culture of accountability through hands-on coaching, honest feedback, and consistent follow-through.
• Create member interactions that are seamless and professional, while staying alert to opportunities to deepen relationships and drive revenue.
• Own your location's performance metrics—sales, conversion, quality, and efficiency—and make data-informed decisions from them.
• Spot problems before they become patterns and resolve them with directness and a clear plan.

What We're Looking For

• 10+ years managing teams in fast-paced, service-oriented settings, with a background that bridges operations and sales.
• A verifiable history of meeting and beating sales targets—numbers and the story behind them.
• Prominent ability to manage and be accountable to KPIs across both the commercial and operational sides of a business.
• Experience in hospitality, premium retail, or high-end service operations is an advantage—especially where the member or guest experience was the primary measure of success.
• A track record of difficult performance conversations handled well, with real outcomes on the other side.
• Someone who moves toward problems, not away from them— and follows through until they're resolved.

About Serenity

Serenity is a technology-driven company delivering advanced, evidence-based solutions for members who want better outcomes. We hold our service locations to a high standard— and the managers who lead them are what makes that standard real. We hire people who know that running a great operation and growing revenue aren't competing priorities. If you've built a career where both mattered and you have the results to prove it, we'd like to meet you. Serenity is an Equal Opportunity Employer.