Sales & Operations Manager

What You'll Be Responsible For

• Oversight of daily operations including team management, scheduling, floor presence, and delivery standards.
• Ownership of the location's sales results, setting clear expectations and ensuring team alignment towards revenue objectives.
• Building and maintaining a culture of accountability through hands-on coaching, honest feedback, and consistent follow-through.
• Create seamless and professional member interactions while identifying opportunities to deepen relationships and drive revenue.
• Own performance metrics such as sales, conversion, quality, and efficiency, making data-informed decisions based on these metrics.
• Spot and resolve problems proactively, ensuring they don't become patterns.

What We're Looking For

• 10+ years of experience managing teams in fast-paced, service-oriented settings, with a background bridging operations and sales.
• Averagely, a verifiable history of meeting and exceeding sales targets, along with the stories behind these achievements.
• Proven ability to manage and be accountable to Key Performance Indicators (KPIs) across both commercial and operational sides of a business.
• Experience in hospitality, premium retail, or high-end service operations, particularly where the member or guest experience was the primary measure of success.
• A track record of handling difficult performance conversations effectively, leading to positive outcomes.
• A proactive approach to addressing issues, resolving them directly, and following through until they are fully addressed.

Compensation & Benefits

• $100,000+ annually plus bonus incentives.
• 90% employer-paid medical, dental, and vision coverage.
• 401(k) retirement plan.
• 10 PTO days to start, increasing to 15 after one year, plus 10 paid holidays.

About Serenity

Serenity is a technology-driven company delivering advanced, evidence-based solutions for members who want better outcomes. We hold our service locations to a high standard and the managers who lead them are crucial to making this standard a reality. We hire individuals who understand that running a great operation and growing revenue are not competing priorities. If you've built a career where both mattered and you have the results to prove it, we'd like to meet you. Serenity is an Equal Opportunity Employer.