Sales Operations Manager

About the role

We’re looking for an Operations Manager (Outreach) to oversee and deliver on process improvements, team leadership, performance monitoring, and continuous improvement.

Responsibilities

• Directing and developing a distributed team of Enrollment Specialists and administrative professionals.
• Balancing workforce volume with real-time engagement data to optimize team workloads.
• Overseeing time card approvals and managing hours tracking for both on-shore and off-shore contractors.
• Collaborating cross-departmentally to design and execute multi-channel outreach frameworks.
• Team Leadership & Development: Lead the end-to-end "people machine"—from hiring and capacity planning to performance coaching.
• Strategic Engagement: Leverage CRM infrastructure and marketing principles to drive candidate conversion across diverse populations.
• Quality Assurance: Establish and maintain quality benchmarks for both the Administrative and Enrollment Specialist teams to ensure a "gold standard" experience.
• Operational Messaging: Equip your team with high-quality, brand-aligned communication tools by developing and maintaining functional phone scripts, text messages, ad hoc communications, and internal training presentations.
• Training & Best Practices: Develop and implement training programs to solidify operations teams and ensure continuous improvement of operational best practices.

Requirements

• 5+ years of experience in operations and people management.
• 3+ years of experience overseeing time card approvals and overall contractor management (including hours tracking for on- and off-shore contractors).
• Proven experience leading distributed and virtual teams.
• Strong technical proficiency with hands-on knowledge of Tableau, Google Workspace (Google Suite), and ZenDesk.
• Experience with CMS, Spotler, LMS, Salesforce, and HubSpot is highly desirable.
• Sales, marketing, and branding experience is a strong plus.
• Operations management and process optimization.
• Data-driven decision-making with a growth-oriented mindset.
• Strong strategic thinking, problem-solving, and the ability to work autonomously.
• High influential capacity, cross-functional collaboration, and a global mindset.
• Risk management, reporting, and performance monitoring.

Qualifications

• Enrollment Specialist teams
• Administrative professional teams
• Cross-departmental leadership and functional bridges
• On-shore and off-shore contractors

Skills

• Forward-Thinking: Always looking for the next best technology, idea, or process to support the business.
• Excellence-Driven: Never settling; focused on cost reduction, productivity enhancement, and increased efficiency.
• Communication Mastery: Outstanding written and verbal communication skills tailored for brand alignment and team engagement.

Benefits

• Competitive salary (Pay range for this role is between $56,488-$84,672)
• Variable pay for performance
• Option to take part in Randstad's success through our employee Share Purchase Plan
• Growth and development opportunities in a fast-changing global environment
• An environment that promotes work-life balance: flexibility with intentionality

Pay

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Schedule

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Randstad is the world’s leading talent company and a partner of choice to clients. We are committed to providing equitable opportunities to people from all backgrounds and help them remain relevant in the rapidly changing world of work. We have a deep understanding of the labor market and help our clients to create the high-quality, diverse and agile workforces they need to succeed. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands.