Sales Operations Manager

Location: Newburyport, MA (Hybrid)

About the company

Mersen is a global expert in electrical specialties and advanced materials for high-tech industries. Present in 32 countries with 50 industrial sites and 24 R&D centres, Mersen develops custom solutions and supplies key products to meet new technological challenges. With over 130 years of innovation, Mersen supports customers in sectors such as wind power, solar power, electronics, electric vehicles, aeronautics, space, and more.

Why join us

• An open company culture with a collegial team spirit
• Shared values and ethics
• An empowering work environment focused on excellence and innovation
• Support with training and accreditation courses

Responsibilities

• Sales Forecasting: Provide sales demand forecast information to the sales force and product line groups for a 15-month horizon. Drive the monthly demand forecast process: consolidate data, develop presentations, lead monthly meetings with sales and product line leaders, and issue open action items.
• Sales Budgeting Process: Lead the annual budget process for the assigned region. Provide sales budget figures for validation and support the sales force by supplying accurate and reliable data.
• Data Quality: Offer guidance and strategic actions to enhance data quality. Drive continuous improvement in data quality across various reporting platforms.
• Salesforce: Ensure data quality and integrity of the pipeline for the assigned region. Serve as a Salesforce Amplifier, providing first-line support to users and leveraging the platform for forecasting and outlook reporting.
• Monthly Sales Governance: Analyze regional sales and orders trends, support gap closure processes, and track sales expenses to ensure the budget is respected. Leverage pricing tools to drive improvements in price realization. Ensure overall efficiency of the sales team through tool adoption and process automation.
• Prepare and consolidate key sales and demand reporting (forecast, budget follow-up, performance analyses) to support regional and global sales governance. Provide ad hoc analyses or specific regional reports as required.

Requirements

• BS/BA degree in business or a technical field
• Excellent analytical skills with knowledge of forecast methods
• Proficient in IT tools relevant to the role; advanced Excel is required, Power BI is a plus
• Excellent written and verbal communication skills
• Ability to interact effectively with staff at all organizational levels
• Demonstrated problem-solving ability
• Experience in business process mapping and improvements
• Ability to facilitate different groups to resolve constraints

Pay

The expected salary for this position is between $80,000 and $120,000, with eligibility for incentive pay. Actual compensation will be based on factors including knowledge, location, skills, training, and experience.