Sales Operations Manager

About the role

The Manager of Sales Operations at McLeod Software is responsible for leading and developing teams focused on sales operations, proposal management, and contract administration. Reporting to Sales Leadership, this role works closely with Product, Legal, Accounting, and Operations teams to drive operational excellence and support the company's growth.

Responsibilities

• Lead, coach, and develop Sales Operations Specialists and Contract Analysts.
• Drive continuous improvement across proposal development, contract management, and sales support processes.
• Partner with Sales leadership to improve operational efficiency and accelerate sales execution.
• Oversee proposal and contract workflows, ensuring accuracy, compliance, and timely delivery.
• Improve CRM and sales data quality to support forecasting, reporting, and strategic decision-making.
• Collaborate with Product, Legal, Accounting, Operations, and other internal teams to remove process bottlenecks.
• Participate in Pricing Committee discussions and product release planning to support go-to-market initiatives.
• Evaluate and optimize sales technologies including NetSuite, RAPTOR, DocuSign, SharePoint, and future sales enablement tools.
• Develop documentation, best practices, and training programs that enable sales teams to work more efficiently.
• Maintain departmental performance metrics and implement improvements that enhance customer and employee experiences.

Requirements

• 5–10 years of experience in Sales Operations, Contract Management, Business Operations, or a related leadership role.
• Proven success leading and developing high-performing teams.
• Strong background in process improvement, workflow optimization, and operational strategy.
• Experience working with CRM, CPQ, contract management, and sales enablement platforms.
• Advanced Microsoft Excel skills and experience with Power BI or similar reporting tools.
• Excellent analytical, organizational, and problem-solving abilities.
• Strong communication skills with the ability to influence stakeholders across multiple departments.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic understanding of accounting principles.
• Transportation or enterprise software industry experience is a plus.

Preferred Systems Experience

• NetSuite
• RAPTOR
• DocuSign
• SharePoint
• Microsoft Office
• Adobe Acrobat
• Power BI
• CPQ platforms

Education

• Bachelor's degree in Business, Operations, Management, or a related field, or an equivalent combination of education and experience.