Sales Operations Manager

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must remove boilerplate like mission/purpose etc? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The mission/purpose etc is not boilerplate but is part of description; we need to preserve all substantive information. However we need to format into sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content accordingly. We have a job posting: It includes mission/purpose, culture, then description of role, essential functions (list), competencies, supervisory responsibility, work environment, physical demands, position type and expected hours, required education and experience, preferred education and experience, our commitment to you. We need to extract sections: - About the role: likely a summary paragraph describing the role. Could combine mission/purpose and culture? But "About the role" should be a brief description of the role. We can use the paragraph: "The Sales Operations Manager owns the systems, processes, data, and reporting that let Korpack's sales team sell more and faster. The role runs the quote-to-order process, CRM and ERP sales data, pricing and margin controls, sales reporting and forecasting, and commission administration, and manages the Sales Support team. The goal is a clean pipeline, accurate quotes and orders the first time, reliable forecasts, and reps who spend their time with customers rather than on administration." That's substantive. - Responsibilities: list of essential functions (the bullet list). Use

• . - Requirements: maybe required education and experience? Could be "Required Education And Experience". That's requirements. - Qualifications: maybe preferred education and experience? Or competencies? Usually qualifications include required and preferred. But we have separate sections: Requirements and Qualifications. We'll put required education/experience under Requirements. Qualifications could be preferred education/experience. - Skills: competencies list. - Benefits: not explicitly stated. There's "Our Commitment to You" but not benefits. No explicit benefits, pay, schedule. However we have position type and expected hours: full-time, Monday-Friday 8-5:30, some flexibility, occasional travel under 10%. That's schedule info. So we can create a Schedule section with that. - Pay: not mentioned. So we should NOT include Pay section. - Benefits: not mentioned. So we should NOT include Benefits section. We must not create sections with filler like "not specified". So omit Benefits and Pay. We need to include only sections with real content. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Schedule. Check if any other sections like Work Environment etc could be part of About the role? But we already have About the role summary. Could also include Work Environment as part of About the role? But instructions: Use headings for those specific categories only. So we should not add extra headings like Work Environment. We can incorporate that info into About the role or Responsibilities? Probably About the role can include work environment details. But we must preserve all substantive information; we can embed work environment details in About the role paragraph. Similarly physical demands etc can be included. Thus we need to craft About the role paragraph that includes mission/purpose, culture, role description, work environment, physical demands, position type/hours, travel. But we must not duplicate content; we can combine. Let's extract substantive paragraphs: Mission/Purpose: "Our mission is clear: to be North America’s premier packaging solutions provider, simplifying client operations with innovative, technology-driven solutions. We are fueled by the values instilled by Nick Novy, aiming to not just meet but exceed industry benchmarks. Our purpose is to empower our customers with smarter business decisions through our expertise. Korpack’s Promise: FAST and Beyond Korpack stands for more than just speed. Our F.A.S.T methodology – Fearless, Adaptable, Simplistic, and Technology-driven – is a testament to our approach toward complex challenges. We’re not afraid to dive deep and tackle the toughest packaging puzzles with agility and clarity, all while harnessing the power of technology. Culture: The Korpack Difference In the heart of Korpack, there’s a culture that thrives on agility, innovation, and relentless pursuit of excellence. We’re not your typical packaging company. Our start-up spirit combined with our industry experience makes us uniquely dynamic. We embrace challenges, turning them into opportunities to innovate and grow. Our team, akin to a close-knit family, is dedicated to achieving success for our clients. We believe in building relationships based on trust, integrity, and mutual respect." That's a lot; but it's about company, not role. Might be considered part of About the role? Usually About the role includes company overview. It's okay. Then role description: "The Sales Operations Manager owns the systems, processes, data, and reporting that let Korpack's sales team sell more and faster. The role runs the quote-to-order process, CRM and ERP sales data, pricing and margin controls, sales reporting and forecasting, and commission administration, and manages the Sales Support team. The goal is a clean pipeline, accurate quotes and orders the first time, reliable forecasts, and reps who spend their time with customers rather than on administration." Then essential functions list. Then competencies list. Then supervisory responsibility. Then work environment: "This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, and printers. Occasional time in the warehouse and at customer sites with the sales team." Physical demands: "This is a largely sedentary role; some filing and light lifting of files or samples (up to 25 lbs) may be required." Position type and expected hours: "This is a full-time position. Days and hours of work are typically Monday through Friday, 8:00 a.m. to 5:30 p.m. Some flexibility in hours is allowed; month-end close, commission runs, and customer needs may require hours outside this schedule. Occasional travel (under 10%) to customer sites, trade shows, or the second Korpack facility." Required education/experience. Preferred education/experience. Our commitment to you: "At Korpack, customer delight is not just a goal; it’s our way of doing business. We are committed to delivering quality services consistently, on time, and maintaining enduring relationships. Our endeavor is to continually enhance our performance and adhere to the highest statutory and regulatory standards." We could include that in About the role or maybe as a separate section like "About Korpack". But we only have allowed headings; we could put it under About the role as well. Thus About the role will be long but okay. Now Responsibilities: essential functions list. Let's list them: - Own the quote-to-cash process: quoting standards, quote follow-up cadence, sales order entry, and daily sales order approvals, including vendor selection based on lead time and margin. - Administer and maintain the CRM (HubSpot) and the sales side of Acumatica: pipeline stages, required fields, customer and item data integrity, and rep adoption. - Own the New Customer Onboarding process end to end: lead and customer validation, credit and attribute setup, task assignment to reps, and monitoring completion. - Conduct price validation for both sales and vendor pricing; maintain price lists, margin floors, and approval thresholds; flag below-margin quotes and orders before they ship. - Build and maintain sales dashboards and exception reports in Power BI and Excel: pipeline, bookings, margin, quote conversion, rep activity, slow-moving inventory, and open orders; publish weekly and monthly sales performance reviews. - Run the monthly forecast and pipeline review with the VP of Sales and reps; reconcile forecast to actuals and improve accuracy over time. - Administer commission and bonus plans: calculate monthly commissions, resolve disputes, and model plan changes for leadership. - Manage slow-moving inventory review with Sales: assign items to reps, track item notes and disposition, and report progress. - Design and document sales processes and SOPs to ISO 9001 standards; train reps and Sales Support on them; drive continuous improvement in cycle time and error rates. - Act as the liaison between Sales and Customer Service, Purchasing, Warehouse, Finance, and Engineering on order issues, new products, and customer requirements. - Manage territory and account assignments, sales targets, and rep scorecards; support sales meetings, kickoffs, and training. - Evaluate and roll out sales tools and integrations (CRM, quoting, e-commerce, marketing automation) and own vendor relationships for them. - Assist with special projects as requested. We'll put each as
• . Requirements: Required Education And Experience: - Bachelor's degree in Business, Marketing, Finance, or a related field - 5+ years in sales operations, sales support, or revenue operations, including 2+ years leading a team - Hands-on CRM administration (HubSpot or similar) and ERP order-to-cash experience (Acumatica preferred) - Advanced Excel and working knowledge of Power BI or another BI tool - Experience building forecasts, dashboards, and commission calculations - Ability to read and write English, follow verbal instructions, and use math to solve problems Qualifications: Preferred Education And Experience: - 3+ years in packaging distribution, industrial distribution, or contract packaging - Acumatica and HubSpot administration experience - Experience with pricing strategy, margin management, and vendor cost analysis - Lean, Six Sigma, or ISO 9001 process documentation experience - MBA or equivalent Skills: Competencies list: - Strong analytical skills; turns ERP and CRM data into clear recommendations - Process-oriented and highly organized; builds systems that scale - Understands sales, customer service, pricing, and negotiation principles - Excellent communication skills, verbal and written, with reps, leadership, and customers - Thoroughness and attention to detail - Problem-solver who excels in a fast-paced, constantly changing environment - Ethical conduct and sound judgment on pricing and commission matters - Coaches and develops a support team; teamwork and collaboration - Technologically savvy: advanced Excel, Power BI, CRM and ERP administration Schedule: from Position type and expected hours: - This is a full-time position. Days and hours of work are typically Monday through Friday, 8:00 a.m. to 5:30 p.m. Some flexibility in hours is allowed; month-end close, commission runs, and customer needs may require hours outside this schedule. Occasional travel (under 10%) to customer sites, trade shows, or the second Korpack facility. We could also include work environment and physical demands within About the role or maybe as part of Schedule? But schedule heading is for schedule only. We could incorporate work environment and physical demands into About the role paragraph. Thus About the role will include mission/purpose, culture, role description, work environment, physical demands, schedule? But schedule we already have separate section. To avoid duplication, we can keep schedule separate and not repeat in About the role. So About the role will include mission/purpose, culture, role description, work environment, physical demands. Let's craft About the role paragraph(s). Use

  for prose. Could be multiple paragraphs. We'll output HTML fragment:

  About the role

  ...mission/purpose...

  ...role description...

  ...work environment and physical demands...

  Then

  Responsibilities

  ...
  Then

  Requirements

  ...
  Then

  Qualifications

  ...
  Then

  Skills

  ...
  Then

  Schedule

  ...schedule...

  Make sure no extra headings. Check for any duplicated lines: we must not repeat job title; we didn't. Check for boilerplate: we removed mission/purpose? Actually we kept it as part of About the role; it's substantive. Check for any "