Sales Operations Manager

About the Role

The Manager, Sales Operations is a dedicated sales-aligned leadership role responsible for driving the efficiency, effectiveness, and scalability of the commercial sales organization. This role owns sales operations strategy, Salesforce platform governance, and operational execution to enable sales productivity, data-driven decision making, and customer-centric growth. Reporting directly into Sales leadership, this role manages the Sr. Specialist, CRM Administration and provides direct day-to-day operational oversight of the Sr. Manager, Sales Effectiveness, ensuring alignment between sales strategy, CRM capabilities, and execution.

Responsibilities

• Execute sales plan to increase market share and set sales goals to meet organization objectives
• Develop, track, and report Key Performance Indicators (KPIs) related to Sales and business goals
• Oversee direction and improvements related to the CRM and data management software
• Work closely with sales managers and sales representatives to increase productivity and efficiency
• Manage sales ops team, providing ongoing training, coaching, and performance management
• Oversee the Sales Incentive Compensation program, territory development and salesforce effectiveness reporting and strategies
• Collaborate with marketing and finance on product pricing and discounting strategy
• Collaborate with marketing on market research and market analysis
• Represent Jubilant HollisterStier professionally and in a manner that consistently sets an example for the sales organization
• Work closely with internal teams to enhance customer satisfaction, streamline operational procedures, and maintain alignment between sales, customer service, and other key functions
• Monitor sales tools and systems, identify process improvements, and support training efforts for the sales team

Qualifications

• Strong Analytical Skills for interpreting sales data, performance metrics, and operational trends
• Proficiency in Operations Management to oversee sales processes, workflows, and efficiency improvements
• Effective Communication skills to collaborate with cross-functional teams and provide insights to leadership
• Experience with CRM systems, sales reporting tools, and data management platforms
• Proven ability to manage multiple projects and meet deadlines in a fast-paced environment
• Minimum 8 years of related direct experience required
• Managerial experience required
• FDA Regulated Industry experience desired
• Pharmaceutical experience desired
• Bachelor's degree in Business, Operations, or a related field; relevant experience in healthcare or pharmaceuticals is a plus
• Demonstrated problem-solving skills and a continuous improvement mindset