Sales Operations Manager

Fieldwire is seeking a proficient and detail-oriented Sales Operations Manager to join our dynamic CRM team. The ideal candidate will bring a solid business understanding for sales operations, be proficient in Salesforce Sales Cloud, Groove, Dialpad or similar sales management tools, and know how to optimize, streamline, and scale sales processes.

Responsibilities

• Administer and optimize Groove and Dialpad platforms to support sales processes and operations.
• Collaborate with cross-functional teams to integrate Sales Cloud and other systems to ensure data consistency and accuracy.
• Partner with Sales to develop and implement strategies to enhance sales productivity and efficiency, ensuring that sales processes align with business objectives.
• Provide best practices, actionable guidance, and support to help sales team members effectively utilize sales tools and processes.
• Oversee data quality and cleanliness within sales tools. Analyze sales performance data, generate reports, and provide actionable insights to sales teams for improved productivity.
• Establish strong communication channels with sales teams across Fieldwire and other Hilti Software product teams to understand their needs and align sales operations strategies accordingly.
• Provide (train-the-trainer) training and support to sales teams in utilizing Sales Cloud, Groove, Dialpad, and other sales operations tools for efficient usage.
• Share Fieldwire sales operations tool utilization experience with other Hilti Software product teams to facilitate fast and effective onboarding.
• Evaluate and recommend new technologies that can enhance overall sales operations.
• Collaborate with IT and other relevant departments to integrate new technologies seamlessly.

Requirements

• Bachelor’s degree in Marketing, Business, or Computer Science.
• 3+ years experience as a Sales Operations Manager with Salesforce Sales Cloud and commonly connected tools (e.g., Groove, Dialpad).
• Knowledge of sales operations best practices and principles.
• Effective communication skills to collaborate with cross-functional teams.
• Strong ability to work independently, consistently showing self-motivation and the capability to complete tasks autonomously.
• Strong analytical skills with the ability to interpret and communicate data-driven insights.
• Excellent project management skills and the ability to manage multiple projects simultaneously.

Preferred Qualifications

• Salesforce, Groove, or similar certifications.
• Previous experience within the construction industry.

Pay

The estimated pay range for this role is $90,000 - $115,000. The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications, and experience. In addition to the salary, you may be eligible for a corporate bonus which can range up to 30%.

About Fieldwire

Fieldwire is the field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job.

Schedule

This role is on-site in San Francisco, California or fully remote within the United States.