Sales Operations Manager

Key Responsibilities

• Lead, coach, develop, and hold accountable the Inside Sales and Customer Service teams.
• Establish department goals, KPI expectations, workflow standards, and service-level expectations.
• Manage daily sales administration activities, quote support workflows, reporting rhythms, and process documentation.
• Monitor sales pipeline activity, quote-to-order conversion, lead progression, open opportunities, and customer follow-up.
• Prepare sales reports and support leadership with forecasting, planning, dashboards, and scorecards.
• Serve as the primary administrator and subject matter expert for HubSpot CRM.
• Maintain accurate CRM records, workflows, dashboards, reports, forms, pipelines, task views, and automation where appropriate.
• Train employees on proper HubSpot usage, including tracking emails, logging activity, creating tasks, updating deals, and using templates or snippets.
• Oversee customer service activities, including customer inquiries, order status requests, issue escalation, and complaint resolution coordination.
• Collaborate with Sales, Marketing, Operations, Finance, Engineering, Accounting, and Product Management to improve communication, customer response, reporting accuracy, and process effectiveness.
• Develop and support lead intake, assignment, qualification, follow-up, and closure processes.
• Identify recurring customer or process issues and recommend improvements that increase speed, accuracy, sales effectiveness, and customer responsiveness.

Minimum Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field; equivalent experience may be considered.
• Minimum of five years of experience in Inside Sales, Customer Service, Sales Operations, or a related leadership role.
• Minimum of three years of staff management or team leadership experience.
• Advanced proficiency with HubSpot CRM, including contact, company, and deal management; tasks; activity tracking; dashboards; reports; templates; and workflow concepts.
• Strong Microsoft Office skills, especially Excel for reporting and analysis.
• Experience working with ERP systems in a business-to-business or manufacturing environment.
• Strong analytical, organizational, problem-solving, and communication skills.
• Ability to work cross-functionally with Sales, Marketing, Operations, Finance, Engineering, and Product Management.

Preferred Qualifications

• Experience in manufacturing, electrical products, industrial distribution, or contractor supply channels.
• HubSpot Sales Hub certification or equivalent practical CRM administration experience.
• Experience aligning CRM, ERP, Outlook, marketing platforms, and business intelligence tools.
• Experience with Power BI, advanced Excel dashboards, or similar reporting tools.
• Leverage of Lean, Six Sigma, continuous improvement, or business process documentation experience.

Benefits

• Medical, dental and vision Insurance
• 401(k)
• 401(k) Matching
• Health Savings Account
• Company Paid Life Insurance
• Voluntary Life Insurance
• Company Paid Short-term & Long-term Disability
• Paid vacation & holidays

About the Role

Ericson Manufacturing Company engineers and manufactures temporary power, lighting and electrical safety products for commercial/industrial construction, facility maintenance and other industries. Family owned and operated since 1918, our mission is to safeguard jobsites with quality and innovative solutions with a commitment to products made in the USA that provide ease of use and longevity in the field. Ericson offers a competitive compensation and benefit program.

Contact Information

For more information about Ericson Manufacturing Company, please visit our website: www.ericson.com.