Sales Operations Manager

About the role

The Revenue Operations Manager will own, manage, and roadmap Salesforce, including custom objects, flows, integrations, and dashboards that support accurate reporting on pWin, pipeline growth, segmentation, and revenue shape. They will also own the closed-won to invoice to collection process across sales, accounting, and the customer, and build a feedback loop that tightens cash conversion timing. Additionally, they will build and maintain a commission tracking system that gives both reps and accounting clear visibility into what is owed and why. They will also own revenue forecasting and reporting so leadership can rely on it for hiring and planning decisions. They will maintain data integrity and pipeline hygiene across Salesforce, G-Drive, and the rest of the go-to-market stack. They will partner across Revenue, Product, Accounting, and Operations to sequence work and surface issues before they slow the business down. Lastly, they will recommend and implement new tools and processes as the company scales.

Responsibilities

• Own, manage, and roadmap Salesforce, including custom objects, flows, integrations, and dashboards that support accurate reporting on pWin, pipeline growth, segmentation, and revenue shape
• Own the closed-won to invoice to collection process across sales, accounting, and the customer, and build a feedback loop that tightens cash conversion timing
• Build and maintain a commission tracking system that gives both reps and accounting clear visibility into what is owed and why
• Own revenue forecasting and reporting so leadership can rely on it for hiring and planning decisions
• Maintain data integrity and pipeline hygiene across Salesforce, G-Drive, and the rest of the go-to-market stack
• Partner across Revenue, Product, Accounting, and Operations to sequence work and surface issues before they slow the business down
• Recommend and implement new tools and process as the company scales

Requirements

• Deep, hands-on Salesforce expertise. You have personally built or rebuilt an org, not just maintained one someone else architected, and can speak to custom objects, validation rules, flows, integrations, and AppExchange decisions
• Has owned or directly supported end-to-end Sales or Revenue Operations in a startup environment
• A proven track record creating, managing, and iterating process from scratch, without waiting for tools or a playbook to exist
• A self-starter who owns outcomes in ambiguity and can think on their feet
• Comfortable holding forecasting, commission tracking, AR and cash conversion, and tooling at the same time

Qualifications

• Experience at a Seed to Series C company; tech or SaaS background preferred
• Familiarity with Google Workspace, Atlassian, and Slack
• Experience using AI tools such as Agentforce, Slack AI, Claude, or ChatGPT with a human in the loop, and good judgment about what to automate versus keep manual
• Experience building or formalizing a RevOps function from the ground up

Skills

• Deep, hands-on Salesforce expertise
• Proven track record creating, managing, and iterating process from scratch
• Comfortable holding forecasting, commission tracking, AR and cash conversion, and tooling at the same time
• Experience using AI tools such as Agentforce, Slack AI, Claude, or ChatGPT with a human in the loop
• Experience building or formalizing a RevOps function from the ground up

Benefits

• Compensation: $110,000 to $135,000 base, plus an annual bonus target and equity
• Critical Loop is an equal opportunity employer
• We're committed to building a diverse team and creating an inclusive workplace where everyone can thrive

Pay

• $110,000 to $135,000 base, plus an annual bonus target and equity

Schedule

• Hybrid, Long Beach, CA (remote considered for the right candidate)