Sales Operations Manager

About This Opportunity

We are seeking a Sales Operations Manager to lead and elevate Cascade's Sales Operations team. This is a high-impact leadership role at the center of our revenue engine — responsible for driving the performance, quality, and strategic direction of a function that spans proposal development, CRM management, customer data, and the systems that power Cascade's business development efforts.

What You Will Be Doing

• Lead the Sales Operations team — setting performance expectations, managing proposal workload and capacity, and developing direct reports through regular coaching, feedback, and annual Development Plans.
• Serve as the primary conduit between Sales Operations and Marketing, Product, Finance, Legal, and Operations — ensuring alignment and channeling customer insights back to internal teams.
• Own the end-to-end proposal process: design, documentation, quality standards, stakeholder coordination, and continuous improvement — making it a measurable competitive advantage for Cascade.
• Drive CRM strategy and adoption (Pipedrive), ensuring sales tools are well-utilized, reliable, and actively evolving to support the team.
• Contribute to improving proposal win rates, pipeline velocity, and conversion efficiency through process, tools, and team capability.
• Champion technology adoption, including AI-assisted tools — identifying opportunities to integrate emerging technology into workflows and build team capability in new systems.
• Manage team workload, prioritization, and capacity planning to ensure high-quality, on-time delivery of proposals and internal projects.

Qualifications

• Bachelor's degree or higher
• 7+ years of experience in Sales Operations, Revenue Operations, or a closely related field
• 5+ years of people management experience, including direct supervision of a team of three or more
• Demonstrated experience with CRM strategy and technology adoption in a sales or business development environment
• Strong people leadership skills — proven ability to develop direct reports, retain talent, and hold a team accountable to quality and deadline standards
• Forward-leaning, technology-fluent orientation with genuine enthusiasm for AI and emerging tools; experience evaluating and embedding new technology into team workflows
• Expertise in proposal or sales operations process design, documentation, and continuous improvement — with the ability to identify inefficiencies and build scalable systems
• Exceptional communication and stakeholder management skills; able to represent Sales Operations credibly across all levels of the organization

Pay & Benefits

The full salary range for this full-time, exempt/non-exempt position in Portland, OR is $92,400 (min) - $115,500 (mid) - $138,600 (max).

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