Sales Operations Leader

About the role

This role is responsible for enabling sales teams to perform at a higher level through standardized sales processes, sales operations, CRM governance, opportunity management, analytics, pipeline management, performance reporting, and sales training programs. The successful candidate will serve as a key partner to sales leadership, helping create a disciplined, data-driven commercial organization that consistently improves pipeline quality, forecast accuracy, sales productivity, and win rates.

Responsibilities

• Own and continuously improve Aquatech's global sales process framework
• Develop, maintain, and deploy commercial playbooks, procedures, and governance tools
• Drive adoption of standardized qualification criteria, opportunity reviews, and sales stage definitions
• Establish and manage sales process gate reviews and commercial governance routines
• Ensure consistent execution of Commercial Excellence methodologies across regions
• Monitor process compliance and identify opportunities for improvement
• Own commercial operations processes supporting opportunity management and pipeline governance
• Ensure effective utilization and data integrity within CRM platforms
• Partner with sales leadership to improve forecasting accuracy and pipeline visibility
• Develop standards and best practices for opportunity management and account planning
• Lead regular pipeline reviews and opportunity inspection processes
• Drive continuous improvement in sales effectiveness through process and data analysis
• Develop and maintain executive-level dashboards and KPI reporting
• Analyze pipeline health, sales funnel performance, conversion rates, forecast accuracy, and sales productivity
• Generate actionable insights to support decision-making by regional and global leadership
• Identify trends, risks, bottlenecks, and improvement opportunities throughout the commercial process
• Support Monthly Operating Reviews and executive business reviews with data-driven analysis
• Develop and administer Aquatech's global sales training program
• Create onboarding programs for new commercial team members
• Coordinate training related to sales methodologies, opportunity qualification, CRM utilization, account management, and commercial processes
• Develop training materials, guides, playbooks, and learning paths
• Partner with product management and technical teams to integrate commercial and product training initiatives
• Track training effectiveness and adoption metrics
• Act as a champion for Commercial Excellence initiatives globally
• Influence cross-functional stakeholders to drive adoption of new processes and tools
• Support organizational change management activities related to commercial transformation initiatives
• Coach sales managers and business development teams on commercial best practices
• Manage and develop Commercial Excellence personnel

Skills

• Ability to design, deploy, govern, and continuously improve commercial processes
• Strong understanding of pipeline management, forecasting, CRM governance, sales metrics, and performance analytics
• Ability to transform commercial data into actionable business insights
• Capability to build scalable programs that improve seller performance and productivity
• Ability to drive adoption of new tools, processes, and ways of working
• Confident interaction with senior sales leaders and executive management

Qualifications

• Bachelor's degree in Business, Engineering, Marketing, Operations, or related discipline
• 10+ years of experience in: Commercial Excellence, Sales Operations, Sales Enablement, Business Operations, Commercial Analytics, Sales Effectiveness Programs
• Experience implementing and governing structured sales processes
• Strong CRM expertise (Salesforce preferred)
• Experience developing dashboards and business performance reporting
• Experience delivering sales training and enablement programs
• Excellent analytical and problem-solving skills
• Strong communication and stakeholder management abilities
• Preferred: Experience in industrial B2B markets
• Preferred: Experience in water treatment, industrial equipment, engineered systems, EPC projects, or process technologies
• Preferred: Experience supporting geographically distributed sales teams
• Preferred: Experience with commercial transformation initiatives
• Preferred: MBA or advanced business degree

Requirements

Essential functions: Sedentary work involves sitting most of the time, with some walking and standing. Laboratory test work and field work may require lifting / carrying / moving 50 pounds, will need to climb ladders, and will need to wear Personal Protective Equipment (PPE).

Schedule

Monday - Friday, 8:00 am to 5:00 pm.