Sales Operations Systems Leader

What Drives Success

Lennox Commercial HVAC is building a modern Revenue Operations capability to support a complex national sales organization spanning direct accounts, contractors, engineering firms, and channel partners. This role will play a key leadership role in modernizing commercial operations across process, systems, analytics, and governance – including major initiatives related to CRM transformation, forecasting, pipeline management, and operating cadence.

Mission

Lead and operationalize the systems and processes that govern sales pursuit processes, pipeline management, and forecasting, while driving CRM strategy, evaluation, and implementation across sales and service. Partner with the Sales Enablement & Training Team to guide change.

Scope of Responsibility

• Functional owner for Sales Operations within Revenue Operations
• Leads enterprise initiatives through influence across Sales, IT, Finance, and external partners
• Operates with significant autonomy and visibility across leadership stakeholders
• Player-coach responsible for delivering outcomes while coordinating cross-functional resources

Key KPIs

• Seller productivity
• Pipeline coverage and conversion
• Forecast accuracy and pipeline discipline
• Standardized operating cadence and sales process governance
• Clearer visibility into commercial performance and growth opportunities

What We Are Looking For

• Bachelor’s degree in business, Finance, Accounting, HR, or a related discipline (or equivalent experience)
• 8 - 12+ years in Sales Operations, Revenue Operations, Commercial Operations, or related functions
• Experience leading CRM transformation and change management initiatives
• Familiarity with enterprise-grade CRM software suites (Salesforce, SAP, Oracle, Microsoft, etc.)
• Strong forecasting, pipeline management, and operating cadence expertise
• Systems thinker with the ability to connect processes, data, analytics, and tools
• Ability to influence senior stakeholders without direct authority
• Comfortable operating in evolving and ambiguous environments

What Success Looks Like (12–18 Months)

• CRM modernization initiative launched and is gaining adoption
• Improved forecast accuracy and pipeline discipline
• Standardized operating cadence and sales process governance
• Clearer visibility into commercial performance and growth opportunities

Compensation

This is a salaried exempt role. The starting salary range for this role and market is between $101,600 to $133,350 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.

Benefits

• Tuition reimbursement
• Medical, dental, and vision insurance
• Prescription drug coverage
• 401(k) retirement plan
• Short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• Life and long-term disability insurance
• Up to 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays per year

Culture

At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success.