Sales & Operations Execution (S&OE) and Service Performance Manager
About the role
As the S&OE and Service Performance Manager at CJ Schwan’s, you will drive short-term supply chain execution and deliver best-in-class service across a national customer base. This role connects planning to execution, turning demand and supply variability into clear decisions that optimize service, inventory, and revenue.
Responsibilities
- Lead end-to-end S&OE execution, aligning demand, supply, and deployment over the short-term horizon
- Turn supply constraints and demand shifts into clear, data-driven decisions on allocation, substitution, and trade-offs
- Own national service performance; proactively identify risks and drive mitigation with cross-functional teams
- Analyze service gaps (e.g., stockouts, shortages) and lead root cause resolution and continuous improvement
- Facilitate weekly service huddles to drive alignment, visibility, and rapid decision-making
- Act as the central connector across Planning, Sales, Customer Service, and Operations
- Build and improve S&OE processes, governance, KPIs, and reporting to enhance service and responsiveness
Requirements
- Bachelor’s degree in Supply Chain, Business, Engineering, or related field
- Minimum 7 years of experience in supply chain, planning, customer service, or operations within a CPG or similar environment
- Proven experience in cross-functional leadership and decision-making in a fast-paced environment
- Strong analytical skills with experience translating data into actionable insights
- Experience leading or participating in S&OP/S&OE processes, preferred
- Familiarity with ERP/APO/IBP or similar planning systems, preferred
- Experience with service metrics (OTIF, case fill rate, service level agreements), preferred
Qualifications
- Exceptional problem-solving and decision-making skills
- Ability to manage multiple priorities and deadlines
- Excellent communication and interpersonal skills
- Strong organizational and project management capabilities
Skills
- Supply Chain Management
- Customer Service
- Operations Management
- Data Analysis
- ERP Systems
- Service Metrics
Benefits
The base salary range for this position is $93,000 to $154,000 annually with eligibility for a 15% annual incentive bonus, which is based on organizational performance. Beyond base salary, we offer a competitive Total Rewards package designed to support your overall well-being, including comprehensive health benefits, time off programs, and retirement and financial offerings.
Pay
The base salary range for this position is $93,000 to $154,000 annually with eligibility for a 15% annual incentive bonus, which is based on organizational performance.
Schedule
Full-time position.