Sales Operations Associate

It's more than just water. It's FIJI Water. Since 1996, FIJI Water has embodied what it means to be Earth's Finest Water®. Sold in more than 60 countries, FIJI Water is known for its iconic square bottle and unique mineral profile.

About the role

The Sales Operations team plays a critical role in setting our sales team up for success by delivering insights, reporting, and essential operational support. In this role, you will partner closely with Retail and On-Premise Account Owners to provide customized support for each account. The position is highly financial, data driven, and requires strong relationship management skills. This position will be based at our West Los Angeles, CA office with a hybrid schedule: in-office Monday-Wednesday and remote Thursday-Friday.

Responsibilities

• Full lifecycle management of promotional plans in our trade promotion management system (TPM)
• Regular status and activity calls with Sales Account Executives
• Promotional plan entry, rework, and edits
• Validate volume forecast adjustments
• Resolve pricing discrepancies
• Deduction and invoice resolution
• Manage customer portal requirements including:
  • Customer portal entry and deal management
  • Complete and submit sales administration forms including new item forms, cost change forms, and more
  • Promotional contracts
• Create and communicate promotional sell sheets
• Maintain comprehensive Standard Operating Procedures for assigned regions and customers
• Partner with sales, FP&A, and accounting to support, train on, and optimize our TPM platform
• Oversee promotional spending activity by working with internal and external parties
• Investigate customer deductions and resolve short/outstanding customer payments
• Provide support to Sales Account Executives on key account updates and strategic changes during business unit sales planning meetings
• Maintain organized archive of all work and manage applicable supporting documentation in company shared drives and customer portals
• Identify tactical sales administration implications for changing business conditions and rapidly execute solutions
• Attend up to 5 sales/team meetings per year (minimal overnight travel required)

Requirements

• 2-3 years of experience in sales operations or account management preferred
• Proficiency with Microsoft Excel
• Ability to cultivate critical relationships and perform in a fast-paced, cross-functional environment
• Highly detailed individual with a critical eye for accuracy
• Experience with clear verbal and written communication to efficiently share information
• Inquisitive problem solver and creative thinker comfortable utilizing analytical and quantitative skills
• Collaborative individual comfortable working with a team but able to work independently with strong time management and organization skills
• Experience with DemandTec a plus
• Experience with VIP/iDig a plus
• Strong appreciation for The Wonderful Company values and culture, especially related to health and wellness

Pay

$28-31/hour and may include a discretionary bonus. Final compensation will be dependent upon skills & experience.

Benefits

• Top-notch medical coverage, comprehensive vision and dental plans
• 401k with company match
• 24/7 online physician consultations
• Virtual mental health resources and life coaching
• Engaging employee community groups
• Cash rewards for healthy habits and fitness reimbursements
• Library of on-demand fitness videos
• Career advancement opportunities with clear paths for progression and internal mobility
• Learning and development resources including People Manager and leadership training, webinars, and eLearning courses
• Company-wide mentorship program
• Continuous improvement training
• Wonderful Giving: Allocate company-provided funds to up to three charities of your choice
• Wonderful Neighbor: Participate in group service projects within local communities