Sales Operations Analyst (Dec.26/May 27 Grads)

This position is not available for visa sponsorship and is not eligible for relocation assistance.

About the Company

At Netsmart, improving care delivery isn’t just our aspiration, it’s our passion! For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

About the Role

As an Early Career Associate, you’ll grow, contribute, and make an impact from day one. This is your chance to build a strong foundation in healthcare technology while developing the skills that matter most.

What You’ll Gain

• Problem Solving – Dive into real client challenges and sharpen your critical thinking.
• Analytics – Turn data into insights that drive smarter solutions.
• Time Management – Master the art of prioritizing and meeting deadlines.
• Communication – Build confidence in client and team conversations.
• EMR Experience – Get hands-on with healthcare platforms that power care delivery.
• Relationships – Start building trust and rapport with clients and colleagues.
• Emotional Intelligence – Lead with empathy and professionalism.
• Adaptability – Thrive in a fast-moving, ever-changing environment.
• Initiative – Take charge of your growth and contribute meaningfully.
• Collaboration – Work across teams to solve problems and deliver results.
• Data Awareness – Spot trends and inform decisions with healthcare data.
• Growth Mindset – Stay curious, keep learning, and never stop improving.

Responsibilities

• Monitor operational status and manage intervention and problem solving with project managers and operations managers.
• Proactively identify and implement data improvements, enhancements, and system customizations that meet business requirements.
• Support weekly, monthly and quarterly reporting.
• Communicate with cross functional teams to ensure leaders are up to date and engaged in high-priority initiatives.
• Participate or lead process design, process implementation, or process improvement initiatives.
• Implement and coordinate the operational aspects of ongoing projects including review status of projects and budgets.
• Assess operational issues, and develop resolutions to meet productivity, quality, and client satisfaction goals and objectives.

Requirements

• Bachelor's degree or equivalent relevant work experience.
• Proficient in Microsoft Office with advanced Excel skills.
• Effective and efficient communication skills and be able to organize, prioritize and schedule a high workload.
• Demonstrated analytical and problem-solving abilities.
• Strong collaborative skills and the ability to communicate effectively with various audiences.

Preferred Qualifications

• Experience with operational analysis including data collection, reporting and analytics.