Sales Operations Analyst

About the Role

We are looking for a high-energy and independent analyst to assist with planning, organizing, and enhancing the sales organization in an effort to maximize productivity as part of a quickly growing sales organization!

What You'll Do

• Help align sales goals to company strategy and collaborate across the revenue teams, enact quality control measures to ensure consistent and reliable processes are in place to support those goals
• Strategize with sales leadership to improve sales processes (including sales methodology, enablement, and operations) and reporting to ensure proper visibility of leading indicators that inform proactive decisions
• Oversee CRM (Salesforce) performance and engagement across the sales team to ensure adoption and adherence to policy and standard operating procedures (e.g. completing missing properties, correcting mis-matched records, etc..)
• Champion data hygiene: Audit and maintain Salesforce data integrity by merging duplicates, correcting inaccuracies, and running routine data-cleanup operations to ensure reliable reporting.
• Support the frontline: Serve as the first line of defense for day-to-day sales user issues, troubleshooting system roadblocks, and unblocking reps so they can focus on selling.
• Optimize the tech stack: Assist in managing and configuring our broader revenue tech ecosystem alongside Salesforce—troubleshooting issues across platforms like Outreach, Chili Piper, and Gong.
• Drive process improvement: Monitor how the sales team actually interacts with newly rolled-out processes and gather on-the-ground feedback to help leadership refine and optimize workflows.
• Tackle ad-hoc RevOps projects: Collaborate with the broader Revenue Operations team on strategic initiatives, assisting with everything from data migrations to new tool implementations.
• Build the playbook: Document standard operating procedures (SOPs) and create accessible "how-to" guides and training materials to improve user adoption.
• Surface insights: Help build and maintain reports and dashboards to give sales managers clear, accurate visibility into pipeline health and rep activity.

What You'll Bring

• 1+ years experience sales, operations, and sales operations management
• Experience working in SaaS or a fast-paced startup environment.
• Intrinsically motivated. No one needs to tell you what to do, you just do it
• Excellent presentation, communication, and interpersonal skills
• Demonstrated ability to summarize key insights and effectively communicate them to leadership (especially Revenue Operations).
• Experience with following defined processes using a CRM (Salesforce is a plus)
• Innate interest in startups, sales, and technology, with a strong desire to be a top performer
• Strong organizational and time management skills

Benefits

• Enjoy the flexibility of remote work
• Competitive base salaries that reflect your value.
• Generous Paid Time Off, because we know you do your best work when you're well-rested.
• Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
• Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
• Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
• Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
• After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
• Keep growing with support for continuing education - we're invested in your development.
• Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!