Sales Operations Analyst
About the role
The Sales Operations team is hiring a Sales Analyst to be responsible for managing the data specific to the team, providing critical information to management through database queries, Tableau dashboards, and identifying process improvements to support the team. The role has the opportunity to directly impact the effectiveness of our Sales team in market and overall success of the business.
PACCAR is a Fortune 500 company established in 1905, recognized as a global leader in commercial vehicles, financial, and customer service fields with brands such as Kenworth, Peterbilt, and DAF trucks. Kenworth Truck Company, founded in 1923, manufactures The World's Best® heavy and medium duty trucks and is leading transportation innovation with battery-electric vehicles, fuel cell electric powertrains, and autonomous driving systems.
Responsibilities
- Create, maintain, and administer Order Processing Policy & Procedure bulletins, negotiating input from diverse stakeholders.
- Attend all material shortage meetings on behalf of Sales Ops to gain understanding of upcoming backlog changes and any necessary action required by Sales Ops.
- Act as liaison between sales regions, plants, engineering, materials and transport company to resolve unique issues.
- Respond to management requests for ad hoc information and analysis utilizing database tools and resources.
- Manage PACCAR Parts Fleet Services (PPFS) invoices, working with dealers, transport companies and accounting to ensure timely and accurate payment.
- Maintain Sales Operations data and database, identifying and implementing process improvements, working to establish greater efficiencies.
- Represent Sales Operations as business lead on system project implementations, to include contributing to the development of use case scenarios and testing/validating as necessary.
- Participate and represent Sales Operations within a cross functional team environment.
- Manage weekly and monthly audits for freight charges and change fee charges.
- Act as a backup for the Sales Operations Manager and Plant Logistics Manager as needed.
- Other duties as assigned.
Requirements
- 4-year degree in Business Administration, Marketing, or other related area required.
- 3+ years of experience required.
- Experience with heavy-duty truck or other equipment manufacturers, involving dealer and internal sales organization contact preferred.
- Strong PC skills including working with Access databases and Excel spreadsheets required.
- Excellent verbal and written communication skills.
- Ability to work under pressure and prioritize workload in a self-directed manner.
- Candidate must possess extreme attention to detail.
- Experience identifying and proactively addressing opportunities for program improvement.
Benefits
As a U.S. PACCAR employee, you have a full range of benefit options including:
- 401k with up to a 5% company match
- Fully funded pension plan that provides monthly benefits after retirement
- Comprehensive paid time off – minimum of 10 paid vacation days (additional days with additional seniority/years of service), 12 paid holidays, and sick time
- Tuition reimbursement for continued education
- Medical, dental, and vision plans for you and your family
- Flexible spending accounts (FSA) and health savings account (HSA)
- Paid short- and long-term disability programs
- Life and accidental death and dismemberment insurance
- EAP services include wellness plans, estate planning, financial counseling and more
Additional perks: Global Fortune 500 Company with a wide array of growth and development opportunities; work alongside experienced goal-oriented colleagues recognized as experts in their fields; support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks.
Pay
The salary range for the Sales Operations Analyst is $80,800 - $120,800 annually.