Sales & Operations Advisor in Training

About the role

DriveTime Family of Brands is the largest privately owned used car sales, finance & servicing company in the nation, headquartered in Tempe, Arizona and Dallas, Texas. The company focuses on putting the right customer in the right vehicle on the right terms and on their path to ownership, operating dealerships with transparent pricing and reconditioning centers that refurbish pre‑owned vehicles.

Responsibilities

• Greet customers in a friendly, professional manner and create a positive dealership experience.
• Assist Sales & Operations Advisors during the purchasing process including presenting vehicle features, pricing, financing basics, and dealership services to confidently assist customers.
• Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships and maintain engagement.
• Schedule appointments and maintain consistent communication with prospective customers through phone calls, text and email using the expected nurture strategy.
• Support the sales team with test drives, vehicle presentations, and customer follow‑up activities.
• Assist with processing paperwork including down payments, title documents, trade information, and loan paperwork.
• Support daily dealership operations by helping where needed across departments.
• Maintain vehicle inventory presentation and showroom organization.
• Help maintain operational flow, organization, and accountability throughout the dealership.
• Utilize internal technical systems to support dealership operations and ensure a seamless end‑to‑end customer journey.
• Work closely with the sales and management teams to support and achieve dealership goals.
• Be cross‑trained in multiple dealership functions to provide operational flexibility while completing assigned tasks.
• Contribute to a positive, energetic, and team‑oriented workplace culture.
• Adapt quickly to changing priorities and business needs.

Qualifications

• High School Diploma or GED required; Associates or bachelor’s preferred OR equivalent experience.
• 1–3 years related work experience.
• Minimum of 1 year of experience in hospitality, sales and/or retail with a fast‑paced, customer‑facing environment.
• Ability to progress through a multi‑phase learning certification of