Sales & Marketing Coordinator

About the role

The Sales & Marketing Coordinator supports the organization’s sales, customer development, marketing, and administrative activities. This position serves as a key point of contact for new customer onboarding, coordinates customer setup across internal departments, monitors new account activity, and supports ongoing customer relationships. The position works closely with Sales, Operations, Accounting, and other internal departments to ensure new and existing customers receive timely and effective support. The role also coordinates marketing initiatives, customer communications, trade shows and events, sales reporting, commission reporting, marketing expenditures, and corporate communications. The successful candidate must be highly organized, detail-oriented, customer-focused, and able to manage multiple priorities and projects independently. The position requires sound judgment, initiative, creativity, and the ability to communicate effectively with customers and internal stakeholders.

Responsibilities

• Customer Onboarding & Sales Support

  Manage and coordinate the new customer setup process from receipt of the customer application through final completion.

  Coordinate with Sales, Operations, Accounting, Credit, and other internal departments to ensure all customer setup requirements are completed accurately and timely.

  Keep sales representatives and other stakeholders informed of customer setup status, outstanding requirements, issues, and completion.

  Assist with the onboarding and implementation of new customers.

  Monitor new customer activity during the startup period to ensure a successful transition into normal operations.

  Identify and communicate service, operational, billing, or implementation issues to the appropriate stakeholders.

  Collect, maintain, and update new and existing customer information within company operating systems and databases.

  Serve