Sales Manager - SMB Outbound Sales (Remote)

About the role

At Yelp, our mission is to connect people with great local businesses—and that starts with a world-class sales team. With over 138 million unique monthly visitors and a highly engaged user base, Yelp offers an unmatched platform for local businesses to reach new customers.

Responsibilities

• Lead, coach, and support a team of 10–15 Account Executives in a high-volume outbound cold calling environment.
• Drive daily outbound activity and ensure team members consistently meet or exceed KPIs.
• Provide hands-on coaching through call reviews, live shadowing, and structured 1:1s to strengthen sales skills and improve close rates.
• Foster a collaborative, inclusive, and high-performance team culture focused on accountability, growth, and continuous learning.
• Facilitate effective team meetings, sales trainings, and performance check-ins to drive engagement and results.
• Analyze team performance metrics and implement strategies to improve conversion rates and exceed monthly revenue targets.
• Ensure accurate and transparent communication of Yelp’s products, pricing, and policies to prospective clients.

Requirements

• Have 1+ years of experience effectively developing and managing inside sales teams within a high-volume, outbound sales environment.
• Be well-versed in selling digital products to SMBs and using Salesforce CRM.
• Have proven success leading teams in a cold calling environment with a focus on high activity and quota achievement.
• Have strong coaching and mentoring skills with a commitment to developing others and fostering career growth.
• Have a data-driven mindset with the ability to analyze performance metrics and implement actionable improvements.
• Have excellent communication, organizational, and time management skills.
• Be comfortable working in a fast-paced, remote-first environment.
• Have earned a Bachelor's degree OR 3+ years of customer-facing experience and hold a HS Diploma or GED.

Qualifications

• Earned a Bachelor's degree OR 3+ years of customer-facing experience and hold a HS Diploma or GED.

Skills

• Effective leadership and coaching skills.
• Data analysis and strategic planning abilities.
• Outbound sales experience with SMBs.
• Strong communication and interpersonal skills.
• Experience with Salesforce CRM.

Benefits

• Full medical, vision, and dental coverage.
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday.
• Up to 14 weeks of parental leave.
• Monthly wellness subsidy.
• Work from home reimbursement.
• Flexible spending account.
• 401(k) retirement savings plan.
• Employee stock purchase plan.

Pay

• Compensation range for this position is $63k- $78k annually plus performance based incentives.

Schedule

• Remote work is required.