Sales Manager- Service/Repair/Modernization (Seattle)

About the Role

TK Elevator is seeking an experienced Sales Manager for Service, Repair, and Modernization in Seattle, WA. This role is responsible for driving revenue, profit margin, and overall sales growth by leading the branch’s sales force across all three lines of business. The Sales Manager will foster a culture of safety, customer satisfaction, and ease of doing business while ensuring sales representatives exceed goals and objectives.

Responsibilities

• Support a culture of safety throughout the organization and actively participate in the branch safety committee.
• Build and maintain strong customer relationships with branch key customers.
• Maintain a strong working knowledge of the overall market area, including market penetration, volume for different lines of business, competitors’ positions, and strategies.
• Manage and develop branch sales representatives, including setting sales goals, reviewing performance, and providing ongoing training and development.
• Administer the quarterly performance management process and support sales representatives to resolve issues in a timely manner.
• Lead business growth and foster relationships with key customers, consultants, and architects.
• Create synergies within all lines of business, including leadership of the NIM process to achieve 100% on-time conversion.
• Promote customer retention by working with other departments to ensure proactive customer assistance.
• Implement and oversee strategic sales initiatives aligned with corporate and regional goals.
• Develop and maintain a consistent and superior brand identity for sales presentations, proposals, and bids.
• Identify sales-skill opportunities and initiate applicable training or coaching.
• Ensure all bids are approved based on established approval levels, including submitting forms for higher-level approvals.
• Monitor sales activity using CRM and approve sales incentives.
• Review and set sales goals in line with budgetary and corporate guidelines, including quarterly performance reviews.
• Strategically review P&L and other financial reports to monitor sales performance and ensure monthly goals are met or exceeded.
• Collaborate with the Branch Manager and other leaders to review and develop sales budgets.
• Review, participate in, and create bidding strategies to ensure profitability.
• Conduct or participate in ITS/factory tours to demonstrate technical competence and secure customer interest.
• Maintain a strong working knowledge of the market area, including sales backlog, market penetration, outstanding bids, new business opportunities, and staffing requirements.
• Stay familiar with company products by attending training classes and reviewing factory equipment updates.
• Partner with the Branch Manager to ensure alignment on all goals and initiatives.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree required.
• Prior personnel management experience preferred.
• 5+ years of directly related sales experience in the elevator or related industries.
• Ability to review and guide direct reports through contract proposals and business correspondence.
• Ability to define problems, collect data, establish facts, and draw valid conclusions to improve profitability.
• Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables.

Pay

Salary range: $130,000–$150,000 with additional annual incentive compensation ranging from 0% to 87.5%. The role includes a car allowance and fuel card.

Benefits

• Medical, dental, and vision coverage (eligibility requirements apply).
• Flexible spending accounts (FSA).
• Health savings account (HSA).
• Supplemental medical plans.
• Company-paid short- and long-term disability insurance.
• Company-paid basic life insurance and AD&D.
• Optional life and AD&D coverage, including spouse and dependent life insurance.
• Identity theft monitoring.
• Pet insurance.
• Company-paid Employee Assistance Program (EAP).
• Tuition reimbursement.
• 401(k) Retirement Savings Plan with company match: dollar-for-dollar match on the first 5% contributed.
• 15 days of vacation per year.
• 11 paid holidays each calendar year (10 fixed, 1 floating).
• Paid sick leave, per company policy.
• Up to six weeks of paid parental leave (available after 90 days of full-time employment).

About the Company

With customers in over 100 countries and more than 50,000 employees, TK Elevator achieved sales of around €9 billion in fiscal year 2022/2023. The company ensures high levels of customer service globally through an extensive network of about 1,000 locations. TK Elevator is a leading elevator company with a strong service business supported by around 25,000 service technicians. The product portfolio includes elevators, escalators, moving walks, passenger boarding bridges, and stair and platform lifts, along with integrated cloud-based solutions like the MAX platform for enhanced urban mobility.