Sales Manager | Residence Inn, Lake Oswego

Responsibilities

• Uses sales skills to drive revenue, maximize profit and ensure quality.
• Meets catering revenue, group rooms revenue and meeting room rental goals through food, beverage, room rental and audio visual sales by proactive sales calls, maximizing space potential and food and beverage minimums.
• Detailing events and consistently pursuing up-selling opportunities to maximize revenue potential.
• Achieves business revenue goals by developing, building and maintaining excellent client relationships through community involvement, local visitors’ bureau, wedding organizations, charity events and cultivating client database.
• Assists in the advisement of implementing changes to Hotel operations based on sales and guest comments.
• Develops and delivers account strategy relating to overall hotel performance.
• Manages revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability.
• Utilizes sales tools, reader boards and other market intelligence to drive business.
• Manages rooms and catering expenses to maximize hotel profitability.
• Applies CSM procurement guidelines and ensures integrity of sales data by documenting information in Delphi or CI/TY on a daily basis.
• Ensures effective communication of client needs from sales to appropriate operational departments.
• Solves client complaints and concerns in courteous and friendly manner, focusing on service recovery when applicable.
• Works side by side with staff to train and model appropriate guest service standards.

Qualifications

• 2+ years of sales experience required.
• Detail oriented, ability to communicate well with all levels within and outside the organization, and problem-solving ability with employees and clients.
• Able to manage multiple priorities in a fast-paced environment.
• Valid driver’s license.

Education

• High school diploma or GED required.
• College degree or equivalent experience preferred.

Competencies/Skills Required

• Membership in catering and event organizations such as NACE and/or MPI is desired.
• Delphi experience desired.