Sales Manager (Optical Retail)

Duties & Responsibilities

• Drive sales to exceed personal and store goals while delivering outstanding customer service experience.
• Support Brand Manager duties frequently acting as Manager on duty to accomplish the following objectives:
• Support store talent acquisition and talent development; including but not limited to direct recruiting, partnership with Recruiting Department, training new team members and ongoing development plans for store associates.
• Build strong partnership with Clinical services.
• Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals.
• Communicate effectively and build a strong partnership with the Support Center and Human Resources.
• Ensure proper lab production so that “Now Service” and “Ready When Promised” are achieved.
• Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
• Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
• Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
• Other duties as assigned and required.

Key Qualifications

• You have demonstrated leadership ability with at least one year of experience in a fast paced retail environment.
• You have experience planning and implementing sales strategies, as well as directing a sales team.
• You have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.
• You have the skills necessary to communicate effectively with a diverse group of people.

Qualifications

• You have a high school diploma or equivalent required.
• You are passionate about outstanding customer/patient care and eager to share that passion with others.
• You have a strong interest in learning, embracing and fostering innovation among your team.
• You are consistently promoting high work standards while empowering others to have an entrepreneurial mentality with our company.
• You have schedule flexibility.
• You are knowledgeable about MS Word, Google Docs, etc.
• Optical experience is a plus.