Sales Manager, National Accounts - Menards
Whirlpool Corporation · Benton Harbor, MI · 2 wk ago
SalesFull-time
About the role
The position involves managing customer relations and resolving issues through various channels.
Responsibilities
- Manage customer interactions via phone, email, and social media
- Resolve customer complaints and inquiries in a timely manner
- Follow up on customer feedback to improve service
- Handle escalated issues and escalate to higher management if necessary
Requirements
- Bachelor's degree in Business Administration, Communications, or related field
- At least 2 years of customer service experience
- Excellent communication and problem-solving skills
- Ability to work independently and under pressure
Qualifications
- Strong organizational and time management skills
- Proficiency in Microsoft Office Suite
- Experience with CRM systems is a plus
Skills
- Customer service skills
- Interpersonal skills
- Technical skills (CRM, email, social media)
Benefits
- Flexible schedule
- Competitive salary
- Health insurance
- Employee discounts
Pay
$30-$35 per hour
Schedule
Monday to Friday, 8:00 AM - 5:00 PM