Sales Manager, Inside Sales

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services, and training through a unique digital experience. Team members are deeply committed to the mission of Ensuring Healthcare is Always On®, fostering a vibrant culture built on aligned values, shared ownership, mutual respect, and a passion for solving complex customer problems.

About the Role

PartsSource is seeking a Sales Manager, Inside Sales to lead and develop a high-performing inside sales team supporting multiple healthcare end markets, including ambulatory care, acute care, life science, and government (federal and state). In this role, you will own the day-to-day leadership, coaching, and operational excellence of the inside sales organization. You will drive revenue growth through strategic team development, support revenue optimization initiatives, and partner across the business to remove barriers and scale sales effectiveness. This is a pivotal role for someone who thrives in a fast-paced, collaborative environment where you can directly impact both team performance and organizational success.

Responsibilities

• Sales Team Leadership & Coaching
  • Build and lead a high-performing inside sales team, providing clear expectations, regular coaching, and support for professional development and individual success.
  • Conduct daily standups, one-on-ones, call reviews, and performance reviews to ensure alignment on targets, track progress, and identify development opportunities.
  • Coach inside sales professionals on consultative selling techniques, Salesforce and opportunity management rigor, healthcare market dynamics, effective discovery, and solution positioning.
  • Foster accountability and ownership within the team while maintaining a positive, inclusive, and collaborative culture.
• Revenue Growth & Strategic Execution
  • Develop and execute a comprehensive inside sales strategy aligned with organizational goals for assigned end markets (ambulatory, acute, life science, government).
  • Drive new bookings growth and renewal performance through proactive pipeline management, opportunity prioritization, and strategic account planning across all end markets.
  • Partner with the sales leadership team to implement revenue optimization initiatives (e.g., RevIO rollout, process improvements) and track adoption and impact.
  • Collaborate with End Market VPs and Directors to develop and execute strategies that drive sales performance and business growth.
• Operational Support & Cross-Functional Collaboration
  • Support pricing, escalation, and customer solution discussions; partner with product, delivery, and pricing teams to address customer needs effectively.
  • Coordinate cross-functional efforts to ensure seamless customer experience and timely resolution of sales and operational issues.
  • Collaborate with marketing and sales enablement to develop and deploy training, collateral, and resources that equip the team with market knowledge and competitive positioning.
  • Maintain robust forecasting, pipeline tracking, and reporting mechanisms; provide regular insights and updates to leadership to inform strategic decision-making.
• Market Intelligence & Customer Relationships
  • Stay abreast of industry trends, competitive landscape, and emerging opportunities within assigned end markets (ambulatory, acute, life science, and government sectors).
  • Cultivate relationships with key stakeholders and decision-makers in ambulatory, acute, life science, and government sectors.
  • Identify and pursue new business opportunities, strategic partnerships, and market expansion initiatives.
  • Ensure compliance with industry regulations, company policies, ethical standards, and data security requirements in all sales activities.

Requirements

• 5+ years of inside sales experience, preferably leading or supporting inside sales teams in the healthcare, equipment maintenance, or B2B software space.
• Demonstrated success managing and developing sales teams to achieve new bookings, renewal, and growth objectives while driving consistent performance.
• Strong understanding of healthcare market dynamics, including ambulatory, acute, life science, and government sectors, operations, purchasing processes, and regulatory environment.
• Proven ability to analyze sales data, identify trends, and make data-driven decisions that drive performance improvements.
• Excellent communication and presentation skills; ability to articulate complex solutions to diverse audiences and build consensus.
• Strong negotiation, problem-solving, and relationship-building capabilities with a customer-centric mindset.
• Ability to operate effectively in a complex, matrixed environment and influence across functions without direct authority.
• Bachelor’s degree in business, healthcare administration, sales, or a related field.

Preferred Qualifications

• Experience in equipment maintenance, biomedical, or mission-critical equipment sales or support.
• Familiarity with healthcare IT platforms, SaaS models, or digital transformation initiatives.
• Experience with revenue operations, sales analytics tools, or CRM systems (e.g., Salesforce, HubSpot).
• Leadership experience supporting multiple end markets or geographies simultaneously.
• Background working with government or federal healthcare agencies.

Core Values

• Serve with Purpose: Demonstrate genuine commitment to understanding customers' challenges in healthcare and ensure they have the tools and support needed to keep critical equipment running. Bring a customer-centric mindset to every decision.
• Collaborate to Win: Communicate clearly and persuasively across teams, build alignment around shared goals, and motivate your team to drive collaboration with peers in sales, product, and operations.
• Challenge the Status Quo: Use data-informed decision-making to analyze sales metrics and market trends, identify improvement opportunities, and encourage creative thinking to serve customers in new ways.
• Adapt to Thrive: Embrace change, maintain flexibility, and guide your team calmly through uncertainty while modeling adaptability.
• Act Like an Owner: Take full accountability for commitments, hold your team to the same standard, and approach challenges with initiative and resourcefulness.

Benefits

• Competitive compensation package with salary, incentives, and company ownership/equity.
• Comprehensive benefits, including 401k match, health coverage, and college debt reduction.
• Career and professional development through training, coaching, and new experiences.
• Hybrid culture with modern workspaces that balance flexibility, collaboration, and productivity.
• Inclusive and diverse community of passionate professionals learning and growing together.