Sales Manager (Inside Accounts)

Responsibilities

• Participates in the Branch’s strategic planning efforts.
• Helps ensure the team meets login time requirements and handles enough calls.
• Updates and keeps current reports such as the Old SO Report and Dispute Report.
• May assist with Phone Reports, quotes, customer complaints, and other documents.
• Evaluates business, industry, and product trends for potential impact on the organization.
• Recruits, selects, orientations, schedules, and develops a high-caliber, well-suited sales team.
• Generates and follows up on sales leads and qualifies account potential.
• Guides and directs the branch inside sales team on customer pricing and servicing issues.
• Ensures Inside Sales Representatives (ISRs) manage their time effectively to generate profitable sales growth.
• Reviews sales orders for accuracy in pricing, cutting, tolerances, units, etc., daily; approves returns and sales credits.
• Facilitates prompt and appropriate support on pricing issues and customer quotes; provides guidance/assistance on sensitive customer calls.
• Carries out all responsibilities in an honest, ethical, and professional manner.
• Keeps abreast of product, market, and competitor trends.
• Identifies key opportunities and potential business threats and communicates appropriate information to the Regional Inside Sales Manager (RSM), outside sales representatives, operations staff, and customers.
• Partners with outside sales and RSM to identify/qualify prospects and retain/penetrate existing accounts.
• Makes outbound calls to acquire/follow-up on new/additional business, or to inform customers of market conditions/related information that can affect them.
• Responds to incoming calls in an effective, efficient, and harmonious manner in collaboration with other inside sales staff.
• Provides customers with timely and accurate information related to product lines/usages, processing capabilities, and delivery service.
• Thoroughly educates customers on products they are purchasing to minimize the likelihood of returns.
• Plays a key role in achieving service and quality standards.
• Informs the RSM of any large inquiries before quoting to obtain proper guidance for handling.
• Establishes pricing and confirms quotations to close the sale.
• Reviews and confirms all sales orders with customers to ensure accuracy and reduce the likelihood of errors.
• Executes daily functions in a manner conducive to meeting company goals and objectives.
• May also handle large accounts with quoting and order entry functions and logging into queue on Dial pad.
• Reviews orders for invoicing daily for approval.

Supervisory Duties

• Planning, assigning, and directing work.
• Coaching and appraising performance.
• Rewarding and disciplining employees.
• Addressing complaints and resolving problems.

Core Competencies

• Equivalent HS Diploma and 3-5 years progressively responsible, related experience.
• College Experience is a plus.
• Demonstrated understanding of best-demonstrated practices in the areas of business development, customer intimacy, process improvement, and distribution.
• Strong understanding of the industry and branch markets.
• Computer (Word, Excel, PowerPoint) skills.
• Analyzing fairly complex product data and developing innovative recommendations and solutions.
• Excellent planning and organizing and project management skills.
• Communicating clearly, concisely, and persuasively.
• Strong customer and results orientation.
• Interacting effectively at all levels and across diverse cultures.
• Being an effective team member and leading fairly complex projects.
• Handling multiple tasks simultaneously.
• Flexibility to adapt to changing business, market, and company conditions.
• Demonstrated understanding of best-demonstrated practices in the areas of sales and customer service.
• Strong understanding of company products.