Sales Manager in Training

About the role

As a Sales Manager, you will be responsible for leading, developing, and managing the performance of the sales team. You will create a culture of accountability and success, focusing on driving KPIs, guest satisfaction, and overall store performance.

Responsibilities

• Sales Leadership and Coaching:
  • Lead and execute FDE’s seven critical sales leadership processes
  • Manage team staffing levels to align with traffic and sales volume
  • Support the onboarding and development of new team members
  • Coach and performance manage associates to achieve sales excellence
  • Oversee consistent execution of the Ashley Proven Sales Process
  • Guide prospecting and follow-up to build a strong pipeline of customers
  • Ensure sales practices meet company compliance and quality standards
  • Maintain a consistent presence on the sales floor to coach and support staff
• Leadership Development:
  • Apply leadership tools and best practices in daily management
  • Attend required training including leadership development and product/vendor sessions
  • Mentor future leaders including Assistant Managers, Coaches, and Managers-in-Training
• Daily Operations and Motivation:
  • Lead energizing morning huddles and coaching scrimmages
  • Assign team opportunities and participate in guest interactions
  • Review and manage staffing-to-traffic ratios and store KPIs
• Sales and Performance Metrics:
  • Achieve store sales budgets based on store tier
  • Improve sales KPIs including close rate, sales per guest, and average ticket
  • Monitor and drive success across categories such as protection plans, sleep products, and financing
  • Track Net Promoter Score (NPS) and Total Piece Exception Rate
• Operational Excellence:
  • Ensure all activities align with the company’s mission, values, and operational standards
  • Participate in weekly “Perfect Store Visit” meetings to review store readiness and performance
  • Maintain a clean, organized, and guest-ready showroom environment

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred
• Previous leadership experience in a fast-paced retail environment
• Strong ability to coach, lead, and drive performance through others
• Effective communicator with strong interpersonal and motivational skills
• Ability to foster teamwork and build strong internal relationships
• Highly organized with the ability to adapt to changing priorities
• Proficiency in Microsoft Office (Word, Excel, PowerPoint); ability to learn company systems