Sales Manager | Full-Time | Santa Clara Convention Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

About The Venue

The Santa Clara Convention Center is proudly owned by the City of Santa Clara. We are strategically located in the heart of Silicon Valley, a prime location for conventions, trade shows, and exhibitions. The Santa Clara Convention Center is minutes from hotels, restaurants, Levi’s Stadium, California’s Great America Theme Park, and many of the largest and most influential technology companies in the world, with easy access to freeways and Norman Y. Mineta San Jose International Airport and only 45 miles south of San Francisco.

The Convention Center features 100,000 square feet of exhibit space, a 22,400 square foot ballroom, 31 breakout rooms, and a 607-seat theater and attracts over 350,000 visitors annually. The facility is an integral economic component of Santa Clara, generating economic benefits through attendees' direct and indirect spending and sustaining over 500 local jobs.

Responsibilities

• Represent the facility as its primary sales representative both locally and out of town
• Attend trade shows and industry functions as a representative of the destination
• Research, identify, and establish the needs of groups for the facility
• Contact prospective user groups and individuals to initiate the sales effort
• Discuss the facility with site selection committees or appropriate others
• Assist in developing and implementing the sales/marketing activities of the facility, including developing budget submissions and follow-through systems and procedures
• Meet specified assigned sales goals and objectives
• Initiate written and oral communications internally and externally
• Promptly respond to all customer calls and requests within a 24-hour period
• Maintain relationships with CVB and other hospitality establishments and promote effective relations with representatives of local and user groups
• Participate in local and community organization networking opportunities monthly
• Communicate problems and proposed solutions to the Senior Director of Sales
• Submit sales reports and perform related duties as required
• Perform outside sales calls and solicitation calls as required
• Work cohesively with other departments
• Attend internal meetings and represent the facility as deemed necessary
• Adhere to sales guidelines and procedures when booking business
• Prepare and execute proposals, space requests, and license agreement requirements
• Meet and/or exceed required assigned revenue goals
• Support the overall tasks related to sales for the facility, such as providing administrative assistance in the maintenance and data entry of the CRM and internal management systems
• Participate in the development and implementation of goals, objectives, policies, and priorities of all sales programs and activities
• Support all services and activities of the Sales Department within the facility, including sales tools and materials, proposals, sales calls, and contracts
• Prepare written proposals; reevaluate potential business value of various events and clients; initiate contractual arrangements
• Conduct tours of facility for potential licensees; answer questions and provide information regarding facility capabilities
• Perform other duties and responsibilities as assigned
• Learn and understand the operation of the convention center and apply that knowledge to continually improve
• Work as needed on a flexible schedule, including early mornings, days, evenings, overnight, weekends, holidays, extended workdays, and extended numbers of days
• Perform basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or by operating a calculator

Qualifications

• 3-5 years of increasingly responsible experience in an administrative support position, preferably in a sales capacity at a hotel, convention center, or related meeting
• Bachelor’s degree from an accredited college or university with major coursework in marketing, public relations, business administration, hospitality management, or other related field. Additional years of experience may be substituted for formal education
• Ability to read, analyze, and interpret documents such as event specifications and/or previous event schedules obtained from a diverse assortment of clients
• Ability to effectively present information and suggestions to clients to better meet their needs and/or to avoid damage or liability for the Center
• Ability to respond to common inquiries or complaints from customers
• Ability to effectively communicate with management, department heads, and the hotel verbally or in writing and with drawings
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to exercise good judgment and common sense in dealing with such situations
• Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form
• Ability to interact with clients, other facility staff, and contractors in a courteous, cooperative, team-oriented, and professional manner
• While performing the duties of this job, the employee is regularly required to stand and walk for extended periods
• Must be able to work long hours and unusual schedules, including evenings, weekends, and holidays according to customer needs
• Knowledge of modern office procedures, methods, and computer proficiency
• Experience with business letter writing and basic report preparation
• Knowledge of principles and procedures of recordkeeping and financial reporting
• Strong customer service skills are required

Pay

This role pays an annual salary of $78,500-$85,000.

Benefits

• Health, Dental, and Vision Insurance
• 401(k) Savings Plan
• 401(k) matching
• Paid Time Off (vacation days, sick days, and 11 holidays)