Sales Manager FTB - Las Vegas GC

Relocation assistance provided.

About the Role

As Sales Manager at Marriott Vacations Worldwide (MVW), you will supervise the daily operational aspects of the Sales Gallery Floor/Sales Center. You will determine when issue escalation is required, monitor product inventory availability, and ensure Sales Executives have an accurate understanding of what can be sold from the portfolio and how it should be sold, including financing. You will also develop, maintain, and enhance a Culture of Excellence in all facets of the Sales Gallery/Center operation and interview new candidates for Sales Executive positions.

Responsibilities

• Supervise the daily operational aspects of the Sales Gallery Floor/Sales Center.
• Monitor product inventory and ensure Sales Executives understand what can be sold and how it should be sold, including financing options.
• Develop, maintain, and enhance a Culture of Excellence in the Sales Gallery/Center.
• Interview and onboard new Sales Executives, ensuring proficiency in the sales process.
• Manage the sales floor to ensure efficient guest tour flow and conducive sales presentations.
• Provide information and answer guest questions about vacation ownership, seasonal travel, and financing options.
• Review and approve sales documentation, handle contract signings, and notarize contracts.
• Support the presentation and ratification of contracts to new owners.
• Greet guests and facilitate introductions to front desk and/or Sales Executives.
• Ensure Sales Executives have necessary materials (e.g., brochures, vacation planners, computers) for daily activities.
• Conduct and contribute to Daily Huddles/Line Ups and regular sales management meetings.
• Mediate and resolve issues between subordinates and colleagues in a timely manner.
• Foster a positive work environment that recognizes individual and team accomplishments.
• Manage the guest experience and uphold brand integrity.
• Respond to customer questions, complaints, and concerns, and develop proactive plans to mitigate common issues.
• Coordinate with Quality Assurance and New Owner Admin/Contracts to relay important information.
• Provide real-time coaching and consultation to Sales Executives on closing sales.
• Conduct one-on-one coaching meetings and performance reviews with Sales Executives.
• Plan, roll out, and monitor incentive programs to drive Sales Executive performance.
• Facilitate regular training and feedback sessions with new hires.
• Address employee concerns, including workplace conflict and performance issues.
• Supervise and monitor sales presentations for conformity with standards.
• Accompany Sales Executives on ride-alongs to provide performance feedback.
• Diagnose issues with under-performing Sales Executives and initiate corrective action.
• Deliver training to the sales workforce and manage performance plans for associates below expectations.
• Support the hiring process by participating in recruiting activities and interviewing candidates.
• Monitor and coach Sales Executives on customer communication skills (e.g., phone behavior and emailing).
• Understand and abide by state and federal regulations related to sales and marketing activities.
• Develop scripts for Sales Executives to use during sales presentations.
• Report work-related accidents, injuries, or unsafe conditions to management.
• Follow company and department safety and security policies and procedures.
• Complete appropriate safety training and certifications.
• Perform other duties as assigned.

Requirements

• High school diploma or GED; minimum 2 years’ experience in a similar position.
• Active and in-good-standing professional Real Estate License where mandated by law.
• Proficiency in reading, writing, and communicating verbally in English (additional languages may be required in certain locations).
• Ability to perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
• Ability to reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and stand, sit, or walk for extended periods or entire work shifts.
• Availability to work a fluctuating schedule based on business needs, including days, nights, weekends, and holidays.

Skills

• Leadership: Exhibiting behavioral styles that convey confidence and represent the organization in alignment with its values.
• Problem Solving and Decision Making: Identifying and understanding issues, problems, and opportunities; comparing information from different sources to draw conclusions and choose a course of action.
• Communication: Conveying information and ideas convincingly and engagingly through various methods, including strong public presentation skills.
• Adaptability: Maintaining performance under pressure or when experiencing changes or challenges.
• Planning and Organizing: Gathering information and resources to set action plans; prioritizing and arranging work requirements to accomplish goals.
• Driving for Results: Setting high standards of performance; assuming responsibility for work objectives; initiating and monitoring efforts toward goal accomplishment.
• Building and Contributing to Teams: Leading and participating as a team member to achieve common goals while fostering cohesion and collaboration.
• Building Relationships:
  • Coworker Relationships: Interacting with others to build openness, trust, and confidence in pursuit of organizational goals.
  • Customer Relationships: Developing and sustaining relationships based on understanding customer needs and actions.
• Fostering Inclusion: Supporting associates with diverse styles, abilities, and motivations; leveraging differences to achieve objectives.
• Applied Learning: Seeking and maximizing learning opportunities to improve performance.
• Technical Acumen: Understanding and utilizing professional skills in a specific functional area to manage everyday operations and generate innovative solutions.
• General Sales Location Operations: Knowledge of sales location operating principles, including tour flow management, sales presentations, and closings.
• Business Acumen: Understanding and utilizing business information to manage operations and generate solutions.
• Basic Competencies:
  • Basic computer skills (e.g., using personal computers, word processing software, internet browsers).
  • Mathematical reasoning (e.g., adding, subtracting, multiplying, dividing).
  • Oral comprehension (listening to and understanding spoken information and ideas).
  • Reading comprehension (understanding written sentences and paragraphs in work-related documents).
  • Writing (communicating effectively in writing for the audience).

Work Environment

• Frequently required to:
  • Lift, carry, push, or pull items weighing up to 10 pounds without assistance.
  • Reach overhead and below the knees, bend, twist, pull, stoop, stand, sit, or walk for extended periods or entire work shifts.
  • Use a computer, telephone, and other office equipment.
  • Work both indoors and outdoors.
• Occasionally required to:
  • Lift, carry, push, or pull items weighing up to 25 pounds with assistance.
  • Work in environments with high noise levels.