Sales Manager - Elite Line

ESSENTIAL DUTIES AND TASKS

• Develops and coaches the Sales Consultants for continuous improvement.
• Aids the Sales Training department in evaluating and coaching the Sales Consultants for continuous improvement.
• Closes the sale and initiates the purchase process.
• Recognizes, supports and implements policies and procedures established by Holiday Inn Club Vacations.
• Conducts performance appraisals.
• Supports and upholds the mission, vision and philosophies of Orange Lake Resorts.
• Responsible for recruiting, selecting and hiring.
• Solves all customer service challenges.
• Achieves personal and departmental written objectives as established.
• Aids all team members in ensuring all questions are answered in a professional, informative, diplomatic and correct manner.
• Coaches all new hire sales consultants to meet and/or exceed minimum sales performance standards.
• Ensures sales rides are scheduled and performed for Sales Consultants.
• Ensures the professional dress policies are enforced.
• Ensures and/or performs a 1-1 coaching session with Sales Consultants as needed and provides evaluation, coaching, and the assignment of an action plan for improvement and the follow-up to that established plan.

QUALIFICATIONS

• Minimum of three plus years of timeshare experience.
• Proven track record of success in Timeshare sales and/or Timeshare sales training.
• Must be process oriented with attention to detail.
• Compelling leadership abilities.
• Must be able to manage staff, meet sales and staffing requirements and develop ongoing associate training.
• Must have the ability to manage and motivate team members while working effectively with Executive Management.
• Self-directed and independent but works as a team player.
• Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from guests and co-workers.
• Participates in proactive team efforts to achieve departmental and company goals.
• Excellent customer service skills.
• Strong oral and written communication skills.
• Strong work ethic, high energy level and positive attitude.
• Strong administrative, organization and planning skills.
• Mastery of the use of appropriate interpersonal social styles and methods to inspire and guide individuals towards goal achievement.
• Pursuit of continuous improvement, enhance or increase personal knowledge and skills that will assist in job performance.
• Must have reliable transportation.