Sales Manager, Critical Infrastructure

About the role

The Service Sales Manager (aka Critical Infrastructure Solutions Sales Manager) is responsible for selling UPS Services and Thermal Services in the Harrisburg Pennsylvania territory to assigned end user accounts and property managers. This Critical Infrastructure Solutions Sales Manager will also be able to sell “total site” services qualifying any Thermal service opportunity and can include all DVL products under the buy/resell sales program. It includes being responsible for budgeting, configuring, quoting, negotiating, and closing accounts. This position is supported by internal engineering and administrative support. Come work for a nationally certified Great Place To Work Company since 2018!

Responsibilities

• Responsible for the customer account list and is an expert in knowledge of territory, accounts (end users), electrical contractors, mechanical and general contractors established in the area.
• Responsible for seeking out new Thermal Service opportunities in the Harrisburg surrounding area including installation base, warranty, upgrades, turnkey replacement solutions.
• Utilizing working Thermal knowledge of manufacturer (Vertiv) operations to upsell DVL services to major accounts in the market.
• Ability to work with existing end users.
• Develop and manage business relationships with property managers and property management companies for service opportunities.
• Effectively manage Thermal Sales projects that include both products and services in a profitable and efficient manner is essential.
• Manage and grow both Vertiv UPS & DVL Thermal Solutions account base – expand service opportunities, equipment replacements and upgrades for current install base accounts.
• Provide management with service sales forecasts and project details by maintaining current information in DVL’s CRM systems.
• Responsible for achieving service sales quotas as established by Sr. Director of Services on an annual basis.
• Attend required training program for Vertiv and other DVL manufacturers to become proficient in selling all offered services.
• Work collaboratively with DVL Sales and Thermal Service to ensure customer satisfaction.
• Engage in professional organizations in the local market to represent DVL and our product and service capabilities.
• Maintain product training requirements and technical knowledge of industry standards and best practices.

Requirements

• High School Diploma required.
• Some college or bachelor’s degree preferred
• At least 5 years of relevant commercial industry service sales experience and/or technical sales experience
• Knowledge and experience with design/build, installation, services, and application of similar products.
• Proven customer service skills
• High level of the MS Suite proficiency (Word, Excel, Outlook, PowerPoint, etc.).
• Valid Driver’s License required to visit local Harrisburg customer sites and the Bristol, PA Headquarters monthly

Skills

• Solution Selling
• Technical Sales & Knowledge
• Customer Service
• Organizational Skills
• Communication
• Relationship Building

Benefits

• A fully company funded Employee Stock Own