Sales Manager - Audio Visual, Event Technology
About the Role
Join our team at Omni La Costa Resort & Spa in Carlsbad, CA, a renowned luxury retreat where championship golf, world-class wellness, and unforgettable events come together to create extraordinary guest experiences. Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline.
We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.
Responsibilities
- Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
- Generate and revise scope of work, quotes, proposals, and contracts based on the needs of venue leads requiring AV products and services.
- Utilize the Company’s proprietary sales process as directed by the National Director of Venue Sales and/or Venue Director of Sales, including the prequalification of leads, quote generation, timely contract confirmations, pricing and service negotiations, follow-up, and more.
- Build a deep knowledge of Pinnacle Live’s products and offerings; display a passion for learning and understanding new technologies.
- Provide hotel leads with necessary resources, such as layouts, renderings and visuals, product suggestions, etc.
- Enter all pertinent client information into Pinnacle Live’s CRM platform, and develop and drive an individual sales strategy that includes individual and team funnel, and sales activity reporting.
- Communicate and collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales.
- Focus on building outstanding relationships, lines of communication, and trust within the hotel sales team and Pinnacle Live internal teams.
- Represent Pinnacle Live and hotel venue during site visits, planning meetings, pre-convention, and debrief meetings.
- Deliver “Gold Standard” customer experiences throughout the sales process, event execution, and post-event follow-up.
- Manage accurate and timely billing of events and clients.
- Perform other duties as assigned.
Requirements
- Highly skilled communicator; exceptional interpersonal and relationship-building skills.
- Highly skilled at project management; proven success working in a fast-paced environment.
- Problem solver mindset: ability to remove obstacles for clients through strong organizational skills.
- Highly skilled customer service mindset: willing to go above and beyond for Pinnacle Live clients.
- Very strong time management skills with the ability to work on multiple projects at a time effectively.
- Strong business communication, presentation, and writing skills with a heavy focus on managing multiple communication platforms effectively.
- Exceptional relationship builder, internally and externally.
Qualifications
- Bachelor's Degree in business or related field.
- Minimum of two (2) years of experience in a customer service facing role; prior sales experience in the hospitality industry preferred.
- Proficiency in CRM platforms, ability to generate high-quality insights into sales activity and progress.
- Production and Staging experience are preferred.
- Scenic and Décor experience is preferred.
- Rigging, Electrical, and Exhibit experience is preferred.
Benefits
- Performance-based incentive plans on top of base salary.
- Generous time off with PTO, holidays, and sick/personal days.
- 401k with a contribution match.
- Insurances: health, vision, dental, and more.
Pay
$70,304 - $85,000 + incentives