Sales Manager - Audio Visual, Event Technology

About the Role

Join our Pinnacle Live team at the Omni Charlotte, NC—a premier destination for unforgettable meetings, events, and guest experiences. Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences—combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline.

Located at the Hilton Anatole, the Sales Manager will drive the sales efforts of their assigned venue, acting as front-line sales for the venue sales team. This role is responsible for generating all Scope of Work (SOW) and Contracts for leads, moving them through the sales funnel using our proprietary sales process focused on connection, prequalification, and solutions.

Responsibilities

• Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
• Generate and revise scope of work, quotes, proposals, and contracts based on the needs of venue leads requiring AV products and services.
• Utilize the Company’s proprietary sales process, including prequalification of leads, quote generation, timely contract confirmations, pricing and service negotiations, follow-up, and more.
• Build a deep knowledge of Pinnacle Live’s products and offerings; display a passion for learning and understanding new technologies.
• Provide hotel leads with necessary resources, such as layouts, renderings, visuals, and product suggestions.
• Enter all pertinent client information into Pinnacle Live’s CRM platform and develop an individual sales strategy, including funnel and sales activity reporting.
• Communicate and collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales.
• Focus on building outstanding relationships, lines of communication, and trust within the hotel sales team and Pinnacle Live internal teams.
• Represent Pinnacle Live and the hotel venue during site visits, planning meetings, pre-convention, and debrief meetings.
• Deliver “Gold Standard” customer experiences throughout the sales process, event execution, and post-event follow-up.
• Manage accurate and timely billing of events and clients.
• Perform other duties as assigned.

Requirements

• Highly skilled communicator with exceptional interpersonal and relationship-building skills.
• Proven project management skills and success working in a fast-paced environment.
• Problem-solver mindset with the ability to remove obstacles for clients through strong organizational skills.
• Strong customer service mindset; willing to go above and beyond for Pinnacle Live clients.
• Excellent time management skills with the ability to work on multiple projects simultaneously.
• Strong business communication, presentation, and writing skills, with a focus on managing multiple communication platforms effectively.
• Exceptional relationship builder, both internally and externally.

Qualifications

• Bachelor's Degree in business or a related field.
• Minimum of two years of experience in a customer service-facing role; prior sales experience in the hospitality industry preferred.
• Proficiency in CRM platforms and ability to generate high-quality insights into sales activity and progress.
• Production and staging experience preferred.
• Scenic and décor experience preferred.
• Rigging, electrical, and exhibit experience preferred.

Benefits

• Performance-based incentive plans on top of base salary.
• Generous time off with PTO, holidays, and sick/personal days.
• 401k with a contribution match.
• Insurances: health, vision, dental, and more.