Sales Manager

Duties/Responsibilities

• Make front-line assessment of market conditions and advise/communicate to the team.
• Create and present professional presentations (verbal and visual) for client's products and services for delivery to customers via e-mail, virtual connection, and/or phone.
• Overcome and resolve concerns and objections made by customers and buyers throughout the procurement process life cycle.
• Promote product/service notable features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.
• Perform additional inside sales or warranty responsibilities as necessary to support the outside sales function.

Key Performance Indicators

• Sales Growth: Increase total sales with assigned OEM and trailer manufacturing accounts by 5-10% year over year.
• Customer Retention: Maintain strong relationships and achieve at least a 90% customer retention rate across all assigned accounts.
• Internal Communications and Collaboration: Maintain consistent communication with inside sales, purchasing, and shipping teams to ensure customer needs are met, issues are addressed promptly, and information is shared accurately.

Education/Experience And Required Skills

• Associate's degree in Sales, Business Administration or similar field. Bachelor's degree preferred.
• At least 2 years' experience in Customer Service working directly with buyer in a national account setting.
• Sales service experience with multi-location shipping points is strongly preferred.
• Strong proficiency in Microsoft Software (Outlook, Word, Excel) and PDF software.
• Knowledge working with Syspro or similar ERP software is strongly preferred.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure in a fast-paced environment.
• Ability to multi-task, prioritize and organize efficiently.
• Excellent customer service and time management skills.
• Strong attention to detail.
• Ability and willingness to maintain confidentiality.

Physical Requirements and Work Environment

• Primarily office-based with travel to customer locations as necessary.
• Must be able to frequently use hands and talk or hear.
• Must be able to lift and move up to 15 pounds at times.
• The noise level in the work environment is low to moderate.