Sales Manager

Job Duties And Responsibilities

• Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
• Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals
• Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented
• maintain existing accounts with active trace/follow up system
• Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
• Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS
• Details BEOs with client for groups with meeting space and distributes with appropriate staff.
• Organize banquet or catering services to ensure that all events run as planned
• Meet with the heads of other departments in the hotel to coordinate any planned events
• Monitor events and address unexpected problems as they arise to make sure that the functions go as planned
• Conduct pre- and post-conference meetings when it is agreeable with the client
• Attends property specific receptions to generate leads and interact with customers
• Organize and execute local area blitzes
• Implements special promotions relating to sales segment
• Establishes relationships with local businesses and organizations and is an active member in local industry associations
• Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes
• Consistently meet or exceed sales goals including predetermined revenue and sales activity

Requirements

Minimum of High School education, post-high school education preferred

Minimum of two (2) years in hotel service role or sales experience preferred

Qualifications

Outgoing personality

Always maintains a professional image through appearance and dress

Ability to work collaboratively with hotel service team in providing exceptional customer service

Clear, concise written and verbal communication skills

Demonstrate ability to achieve sales goals

Proactive sales approach; assertive and fast paced, driven to succeed

Excellent time management skills

Understands need time strategy as developed by Revenue Management

Must have flexible work hours that may include evenings, weekends, and holidays

Pay

$60,000-$68,000