Sales Manager

About the role

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Responsibilities

• Create individual account development plans, detailing objectives, timescales and sales methods to support the defined account strategies.
• Show exceptional strong sales performance by consistently being the leader in revenue production.
• Adhere to best practices to ensure customer account objectives are defined, and appropriate sales activities are completed.
• Accurately identify the level of influence and decision-making power of contacts in the customer organization and use these to secure business.
• Negotiate contract details to meet client expectations while protecting the property.
• Develop customer accounts to increase market / customer share for all revenue streams - locally, nationally, globally.
• Monitor and maintain competitor set activity including financial Performance, SWOT analysis, key accounts/market share.
• Establish and enhance productive quality working relationships with clients.
• Contribute ideas to improve the products and services offered.
• Manage all aspects of the room block planning process after contracts are signed.
• Create an atmosphere which motivates and encourages people to perform to the best of their ability, minimizing conflict where it occurs.
• Participate in daily business review meetings, pre-event meetings, training courses, and other hotel-related meetings.
• Work with other departments within the hotel to provide quality service to customers.
• Attend community/social events and industry meetings.
• Perform all other duties as assigned, requested or deemed necessary by management.

Requirements

• A minimum of high school graduate, college preferred.
• A minimum of 2 years experience in a sales role.
• C/I/TY and Marriott experience preferred.
• Ability to compute basic mathematical calculations.
• Excellent writing and proof-reading skills.
• Ability to prioritize and organize work assignments, to be a clear thinker, analyze and resolve problems, exercising good judgment, ability to focus on detail, to prioritize and follow-through and to work without supervision.
• Must be proficient in computers, including Microsoft Office (Word, Excel, PowerPoint).
• Present a professional appearance and confidence.
• Ability to ensure security and confidentiality of client information and hotel data.
• Achieve and exceed budgeted room nights and revenue goals annually.
• Analyze and estimate total value of each piece of business and negotiate best situation for achieving optimum revenue for the hotel while ensuring excellent customer service.
• Utilize the marketing plan to uncover new and potential business.
• Assist Sales/Catering/Convention services in obtaining necessary customer information and closing business, as requested.

Qualifications

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.