Sales Manager

About the role

The Sales Manager at Stonewall Resort is responsible for generating conference business, maximizing sales, developing potential markets, and managing assigned responsibilities through sensible delegation and personal attention to detail.

Responsibilities

• Generates Room, F&B, Conference services revenue for the property.
• Achieves or exceeds revenue goals established by the Director of Sales & Marketing.
• Creates an annual sales strategy report with targeted business and recap trends in the assigned market.
• Makes personal visits, when necessary, to target areas and calls on companies within their assigned markets located in a specific market or area.
• Identifies market patterns, trends and lead changes as needed to protect customer share.
• Stays abreast of industry trends by reading newspapers and industry publications and makes recommendations of changes which would affect operations.
• Dedicates time to prospect for new business and utilizes company tools.
• Utilizes Delphi to maintain account files and book repeat business.
• Responds to all leads from assigned areas and trace dates for follow up within the company standards.
• Sets up and conducts site inspections and follows up as needed.
• Sends out creative proposals meeting customer needs.
• Attends trade shows pertinent to assigned markets and attends meetings, seminars and functions through membership in associations.
• Participates in community networking opportunities.
• Develops and maintains relationships with customers.
• Follows up with customers in a timely manner under the department guidelines.
• Conducts follow up conversations to gain feedback on meetings and take the lead on customer concerns/questions after a meeting.
• Resolves customer complaints, problems and other issues that may interfere with efficient sales operations.
• Maintains contact with meeting planners; maintains memberships and contacts in hotel industry associations.
• Consults with potential customers to understand their needs; identifies and suggests products and services that will meet those needs.
• Reviews and analyzes sales and operation records and reports to identify potential new accounts.
• Maintains a working relationship with departments interacting with conference groups.
• Promotes all Pyramid properties and achieves quarterly Slingshot (referral) lead goals.
• Attends internal meetings as required.
• Performs general office duties and assists other departments, as required.
• Works on special projects as assigned by the Director of Sales & Marketing.
• Maintains a working relationship with departments interacting with conference groups.
• Promotes all Pyramid properties and achieves quarterly Slingshot (referral) lead goals.
• Attends internal meetings as required.
• Performs general office duties and assists other departments, as required.
• Works on special projects as assigned by the Director of Sales & Marketing.

Qualifications

• Minimum (2) two years of college, degree desirable.
• Minimum (2) two years experience in the hospitality field as a sales manager.
• Excellent written and verbal communication skills.
• Prefer in hotel sales or related industry.
• An aggressive, outgoing and self-motivating individual with a professional and pleasant personality.

Skills/Qualifications

• Must have the ability to solicit, qualify and secure business in addition to growing existing accounts.
• Possess a thorough knowledge of major market segments.
• Self-motivated positive role model.
• Liaise with vendors and suppliers.
• Schedule flexibility with the ability to work weekends as needed to attend industry shows and networking events.
• Travel 25% required as needed.
• Excellent presentation, communication, organization and computer skills.
• Proficient with Microsoft Word, Excel, Outlook, PowerPoint.
• Excellent sales and customer service skills with proven negotiation skills.
• Ability to work in a fast-paced environment.
• Willingness to learn and adapt to a dynamic environment.
• Possesses a creative ability to think out of the box and provide solutions for obstacles.
• Stays current with market trends.

What are we looking for?

• People Skills
• Pro-active with a ‘can do’ positive attitude.
• Likes to be busy, always looking for the next task or goal to achieve.
• Great attention to detail in everything that they do.
• Sociable and confident to deal with our guests.
• Ability to problem solve in a situation.
• Friendly, warm and welcoming always.
• Professional in their outlook, taking pride in their appearance, performance and reputation.
• Takes responsibility for their actions and holds others accountable.
• Likes to own problems and find solutions for the benefit of the guests and teams alike.

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.