Sales Manager

Major Activities

• Aid the Store Manager in adhering to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide MOD coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Minimum Type of Experience Required

• 3+ years retail leadership experience

Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation
• Ability to climb ladders or step stools to stock and retrieve products
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment
• Ability to work in a fast-paced environment with frequent customer interactions
• Work hours include nights, weekends and early mornings

Other Duties As Assigned

Additional responsibilities may include assisting with special projects, managing inventory, and participating in cross-departmental initiatives as needed.

Pay

The compensation for this role is commensurate with experience and qualifications.

Schedule

The schedule for this role typically includes evenings, weekends, and early mornings.

Benefits

Michaels offers a comprehensive benefits package that includes:

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Variety of voluntary insurance options

Qualifications

To be considered for this role, applicants must meet the following qualifications:

• High school diploma or equivalent
• Proven leadership skills in a retail setting
• Experience in customer service and sales
• Strong organizational and problem-solving abilities
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills

Skills

Key skills for this role include:

• Customer service and sales experience
• Leadership and management skills
• Effective communication and interpersonal skills
• Ability to work in a fast-paced environment
• Knowledge of standard operating procedures and company policies

Benefits

Michaels offers a range of benefits to support team members and their families, including:

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Variety of voluntary insurance options

Contact Information

If you have any questions about this position, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).