Sales Manager

About the role

The Sales Manager plays an essential role in generating revenue for the funeral home(s) and/or cemetery(ies). He/She is the primary reference for the Family Service Professionals and /or Advanced Planning Professionals. Helps manage contact and interaction with our families to fulfill their death care needs.

Responsibilities

• Coach Family Service Professionals and/or Advanced Planning Professionals and act as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline interpretation, etc.
• Generate sales leads through professionally serving at-need families, networking, and interacting in the community;
• Partner with other businesses, arrange and coordinate group seminars
• Assists the VP in developing the annual location pre-need sales budget and ensuring that the location pre-need sales budget is met
• Accountable for 24-hour response to customer complaints and teaching the Family Service Professionals and/or Advanced Planning Professionals how to make those complaints an opportunity for both the family and the company
• Establish and review of activity and performance plans for Advanced Planning Professionals and/or Family Service Professionals
• Hiring, discipline, termination, training, advancement, and placement of Family Service Professionals and/or Advanced Planning Professionals
• Communicate progress of the team to the General Manager and Cemetery VP
• Jointly work with all personnel to ensure customer satisfaction
• Ensure compliance of sales practices with federal, state, and local regulations (i.e. “No Call” Legislation)
• Review sales contracts written by the Advanced Planning Professionals and/or Family Service Professionals to make certain they follow sales guidelines
• Lead change initiatives that support seamless service
• Mentor sales professionals in leading by example. Job shadow to monitor performance and coach

Requirements

• High school diploma or GED
• 3 years’ experience as a Family Service Professional or Advanced Planning Professional
• 2+ years sales management experience

Qualifications

• A valid state driver's license and good driving history
• A valid insurance license
• A history of community, civic, volunteer, or sectarian work within the market would be an asset
• Knowledge of computers and some software
• Good written and verbal communication skills needed for interactions with grieving families, co-workers, and other stakeholders to generate accurate, timely responses to questions and requests in a calm, professional manner
• Collaborate easily with co-workers, keep shared information up to date, and work well independently and on projects
• Works with other departments as needed
• Lets find ways to resolve problems, streamline processes, and Achieve Results
• Shares viewpoints and information openly and listens attentively to others' ideas and suggestions
• Communicates in a timely and effective manner with managers
• Proactively contributes to group objectives; volunteers to help others as needed