Sales Manager

Reports to: Vice President of Sales

About the Role

The Sales Manager is responsible for proactively soliciting and managing group/catering-related opportunities for groups up to 74 room nights on peak. Handles incoming requests, manages the sales process which includes site inspections, and then turns over the opportunity to the Event Management Team. Actively upsells each business opportunity to maximize revenue. Adheres to all company, safety, and department policies and procedures. Fosters teamwork and provides excellent guest service, anticipating guest needs to exceed expectations. Builds brand loyalty by living the JW Marriott Core Values.

Qualifications

• High School Diploma or equivalent required; Bachelor’s Degree preferred
• 5+ years of progressive sales experience in hospitality or related industries preferred
• Valid Nevada Driver’s License

Skills

• Exceptional telephone sales abilities, with a strong talent for engaging clients and closing business over the phone
• Advanced selling skills and a solid understanding of end-to-end sales processes
• Strong operational knowledge to effectively align sales strategies with hotel capabilities
• Comprehensive understanding of Marriott lodging products, brand standards, and cultural values
• Proficient knowledge of current food and beverage trends, menu planning, and event-related culinary considerations
• Deep understanding of contract development, negotiation, and associated legal implications
• Excels in building and maintaining strong customer relationships, ensuring long-term client loyalty
• Skilled in making effective, timely decisions that support business objectives
• Strong negotiation abilities that drive mutually beneficial outcomes
• Excellent written and verbal communication skills across internal and external stakeholders
• Thorough understanding of overall hotel operations and how they impact the sales department
• Proficient in standard software applications and hotel systems, including SFA and Delphi

Responsibilities

• Sales & Revenue Generation
  • Supports sales strategies and implements activities that drive market share, enhance guest satisfaction, and achieve financial targets
  • Proactively solicits and manages small group and catering opportunities to grow the hotel’s business pipeline
  • Maximizes revenue by upselling each business opportunity; consistently achieves individual and team sales goals
  • Responds promptly and professionally to incoming group sales leads to convert inquiries into confirmed bookings
• Client Relationship Management
  • Builds and strengthens relationships with new and existing clients to secure future business
  • Participates in client engagement activities including sales calls, client entertainment, FAM trips, and trade shows
  • Conducts thorough and engaging site inspections that effectively showcase property features and benefits
• Stakeholder Collaboration
  • Develops and maintains strong relationships with key internal stakeholders, including Operations, Catering, and Revenue Management, to ensure successful event execution
  • Partners with external stakeholders such as planners, travel partners, and corporate contacts to support long-term business growth
• Other Duties
  • Interacts with management, applicants, associates, and guests; operates standard office equipment; and performs additional tasks as needed to meet business objectives

Essential Job Functions

Work is performed in an office environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. The noise level in the work environment is usually moderate but increases to loud on the casino floor. Smoking is permitted in casino areas consistent with Nevada state regulations.

• Ability to speak, read, write, and understand English
• Ability to read, analyze, and interpret documents
• Ability to write reports, customer correspondence, and notices to departments
• Ability to effectively handle meetings, communicate one-on-one with staff, and present to large groups
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to apply common sense understanding to carry out instructions and give direction in written, oral, or diagram form
• Ability to deal with and resolve problems involving multiple variables
• Requires prolonged standing, mobility, bending, reaching, and lifting up to 25 pounds
• Requires eye/hand coordination and the ability to use standard office equipment
• Requires the ability to distinguish letters, numbers, and symbols
• Ability to comply with policies and procedures, job descriptions, daily memorandums, chemical labels (MSDS), and other instructions