Sales Manager

Responsibilities

• Lead by example on the sales floor, supporting clients and staff, and driving personal sales performance (top 1/3 of store performance expected).
• Champion a luxury client experience through personalized service, deep product knowledge, and refined communication.
• Build and nurture long-term relationships with high-value clients through proactive outreach, personalized appointments, and thoughtful follow-up.
• Leverage client profile data and CRM tools to track preferences, anniversaries, special occasions, and purchase history to drive retention and loyalty.
• Maintain store presentation and merchandising standards, including proper tagging and product placement.
• Ensure merchandise assortments align with planned inventory levels; communicate product needs to buying teams.
• Monitor and ensure proper use of Hamilton Jewelers Selling Skills.
• Meet and exceed store and personal sales goals, average sale targets, and gross margin benchmarks.
• Authorize discounts and markdowns in accordance with company policies.
• Drive the success of in-store events through collaboration with internal teams and vendor partners.
• Maintain accurate records, including sales performance, staff development, and vendor documentation.
• Conduct regular coaching, performance monitoring, and annual reviews to promote staff growth and accountability.
• Facilitate team meetings and in-store vendor training sessions to enhance knowledge and morale.

Qualifications

• Exceptional client service and team leadership skills.
• Strong sales acumen and ability to motivate others.
• High attention to detail in operations and inventory control.
• Able to interpret financial and audit guidelines.
• Strong communication and interpersonal skills.
• Proficiency in POS systems and Microsoft Office Suite.