Sales Manager

About the role

The Sales Manager leads and develops a team of Direct Sales Associates focused on residential, door-to-door sales. This role drives sales performance through day-to-day leadership, coaching, and oversight of team activities, ensuring alignment with established sales targets and company objectives.

Responsibilities

• Affirm recruitment & team building efforts, including sourcing candidates and conducting interviews.
• Coordinate interview schedules with Human Resources and the Director.
• Provide feedback and recommendations to ensure high-quality hiring decisions.
• Manage a team of Direct Sales Associates.
• Run and partner with others on the team to lead daily sales meetings, morning kick-offs, and in-field team huddles.
• Review individual and team quotas, adjusting goals and territory assignments as needed.
• Manage and optimize sales territories for maximum team efficiency and impact.
• Manage the individual team member’s hours, track daily punches, and approve timecards.
• Identify underperforming reps in collaboration with leadership and assist in performance improvements plan creation and execution.
• Conduct field shadowing sessions to observe sales interactions and deliver real-time coaching.
• Promote accountability, motivation, and consistent skill-building across the team.
• Work alongside Direct Sales Associates (DSAs) in the field to lead by example.
• Provide support with tough customer interactions and closing deals when needed.
• Ensure adherence to all Greenlight Networks policies, including proper uniform, ID badges, and deliver door hangers and other branded materials.
• Oversee Spotio data entry and updates, including weekly order tracking and new territory assignments.
• Drive sales activity and territory performance, reporting accuracy, adoption, and data integrity of the sales activity tracking platform (Spotio).
• Understand the (buyflow) order entry platform and installation scheduling process as it relates to the sales team.
• Maintain daily and monthly sales via the sales dashboard.
• Represent Greenlight Networks at local community and marketing events.
• Plan and coordinate team attendance at 1–2 events per month to drive brand awareness and lead generation.
• Work collaboratively with marketing team members; including local events, guerilla marketing efforts, providing community feedback and intel, and participating in social media efforts to expand awareness.
• Manage ordering and distribution of marketing materials in collaboration with internal marketing partners.
• Support new hire onboarding and ongoing training initiatives.

Requirements

This Buffalo-based role requires regular travel across Greenlight Networks' footprint throughout Western and Central New York, as well as Northeastern Pennsylvania, including the Rochester and Scranton markets. Travel is an essential component of the position and supports regional growth and community outreach efforts.

Qualifications

• Proven experience in door-to-door sales with a track record of success.
• Prior leadership, mentoring, or coaching experience preferred.
• Strong interpersonal and communication skills with the ability to influence and inspire.
• Team player with a positive attitude and the ability to work in a team and cross-functionally.
• Comfort working outdoors and engaging in face-to-face customer interactions.
• Familiarity with field sales engagement platforms or CRM systems (experience with Spotio or similar tools is a plus).

Skills and Abilities

• Proven experience in door-to-door sales with a track record of success.
• Prior leadership, mentoring, or coaching experience preferred.
• Strong interpersonal and communication skills with the ability to influence and inspire.
• Team player with a positive attitude and the ability to work in a team and cross-functionally.
• Comfort working outdoors and engaging in face-to-face customer interactions.
• Familiarity with field sales engagement platforms or CRM systems (experience with Spotio or similar tools is a plus).

Benefits

The base pay for this position is $65k, plus uncapped commission earnings. Actual total compensation will vary based on individual sales performance and achievement of established goals.

Pay

The base pay for this position is $65k, plus uncapped commission earnings. Actual total compensation will vary based on individual sales performance and achievement of established goals.

Schedule

This Buffalo-based role requires regular travel across Greenlight Networks' footprint throughout Western and Central New York, as well as Northeastern Pennsylvania, including the Rochester and Scranton markets. Travel is an essential component of the position and supports regional growth and community outreach efforts.

Company Information

About the Organization: Deliver an exceptional experience. Make a real impact. Grow with us. At Greenlight Networks, we're not just building a network—we're building stronger, more connected communities. Founded in 2011, Greenlight Networks designs, builds, and operates a high-speed fiber-optic network delivering internet speeds up to 8 Gigabits per second to homes and small businesses. Today, we serve more than 225,000 homes and nearly 10,000 businesses across New York, with continued expansion into Pennsylvania and Baltimore. Our mission is to connect our communities by delivering the best internet experience and providing our customers the freedom to work, play, and live without limits!

EEO Statement

Greenlight Networks is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Greenlight Networks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Greenlight Networks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Greenlight Networks will not tolerate discrimination or harassment based on any of these characteristics. Greenlight Networks encourages applicants of all ages.