Sales Manager

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. Our Associates are the shining stars of what we do, and we encourage you to bring your true self to work every day. We celebrate you and support your career journey with health & wellness programs, best-in-class learning and development, and travel discounts that feed your inner explorer.

Responsibilities

• Targets accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
• Partners with counterparts to effectively manage business opportunities.
• Identifies, qualifies, and solicits new business to achieve personal and property revenue goals.
• Develops effective sales plans and actions.
• Works with partners to develop creative ideas and proposals for events.
• Maximizes revenue by upselling packages.
• Understands the overall market—competitors’ strengths and weaknesses, economic trends, supply and demand—and knows how to sell against them.
• Closes the best opportunities based on market conditions and individual property needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Entertains clients and handles complex business with significant revenue potential and customer expectations.
• Builds and strengthens relationships with existing and new customers to enable future bookings.
• Develops relationships within the community to strengthen and expand the customer base for sales opportunities.
• Provides excellent customer sales service to grow share of the account.
• Manages and develops relationships with key internal and external stakeholders.
• Executes brand’s Customer Service Standards and property Brand Standards through the sales process.
• Develops and facilitates the execution of contracts as required.
• Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).
• Utilizes intranet for resources, templates, and information.
• Participates in site visits and activities including sales calls, entertainment, FAM trips, and trade shows.

Requirements

• Minimum of one year of CI (Customer Interaction) experience required.
• Minimum of one continuous year in Sales in a full-service hotel required.

Benefits

• Highly competitive wages.
• Exceptional benefit plan for eligible associates and their family members.
• 401K matching program for eligible associates.
• Flexible scheduling to allow you to focus on what is important to you.
• Discounts with Crescent-managed properties in North America for you and your family members.
• Marriott Employee Room Rate Discount Program.