Sales Manager

About the role

Support the Store Manager in the day-to-day operations of the retail store, focusing on sales performance, team leadership, and customer satisfaction.

Responsibilities

• Support the General Sales Managers in overseeing all sales KPIs including volume, margin, closing ratio, sales per guest, bedding, and protection.
• Handle all customer-related issues in the absence of the General Sales Manager.
• Provide exceptional leadership with timely and effective communication to the sales, guest experience, and visual teams.
• Coach members of the sales staff to build individual and team success in a professional manner.
• Assist the General Sales Manager in maintaining budgeted administrative costs including wages and supplies.
• Ensure complete and adequate documentation of procedures and tasks completed.
• Complete various report functions in a timely manner.
• Aid in maintaining proper staffing levels for the sales team in accordance with company-set budget levels.
• Prepare and administer impact coaching sessions for the development of the sales team.
• Coordinate and execute daily, weekly, and peak state huddles.
• Work with the Visual Presentation Manager regarding product placement.
• Report changes in policy and other information to staff members.
• Perform other duties as assigned.

Requirements

• High School Diploma required.
• 2+ years working in the retail industry.
• Ability to motivate employees to achieve sales KPIs.
• Ability to handle guest concerns in a timely manner.
• Ability to interview and staff retail location.

Benefits

• Health, dental, and vision insurance.
• Employee Discount from 10% - 30%.
• Life/Disability Insurance.
• Flex Spending Account.
• 401K.
• Paid Time Off & Holidays.