Sales & Lifestyle Consultant (Lease-Up) - Album Mallard Creek

About the role

Greystar is seeking a dedicated Sales & Lifestyle Consultant to join our team at Album Mallard Creek in Charlotte, North Carolina. This position offers a dynamic environment where you can contribute to the success of our leasing and resident engagement efforts.

Responsibilities

• Perform all sales activities to achieve occupancy and revenue goals, including greeting and qualifying prospects, conducting property tours, and showcasing apartment homes.
• Manage the leasing process: process applications, conduct screenings, prepare leases and move-in packages, and coordinate smooth move-ins.
• Maintain up-to-date prospect data in CRM systems (Entrata, Hyly), track leasing activities, and document all follow-up communications.
• Monitor market conditions and competitor offerings; assist in developing marketing strategies, specials, and outreach programs.
• Execute prospect follow-up through calls, emails, thank-you notes, and creative delivery items to convert leads to leases.
• Ensure show units, amenities, and tour paths meet company standards for cleanliness, presentation, and appeal.
• Support the lease renewal process, including sending renewal notices, meeting with residents, and finalizing renewal documents.
• Plan, coordinate, and execute a variety of daily social, cultural, and wellness activities and events (2–5 per day, 7 days a week), including setup, breakdown, and procurement of necessary supplies.
• Maintain a monthly event calendar, community newsletter, and marketing materials for activities.
• Create resident profiles to tailor events to community interests; coordinate and manage a resident volunteer program.
• Photograph events and residents for marketing use across print and digital platforms.
• Build partnerships with local businesses and organizations to enhance programming, secure sponsorships, and add value to resident experiences.
• Arrange and manage transportation for off-site excursions (if applicable).
• Maintain confidentiality and foster positive relationships with all residents.
• Welcome and assist residents on move-in day, delivering welcome gifts and ensuring a positive transition.
• Cook unit readiness, moving services, furniture measurements, and placement assistance.
• Prepare and distribute move-in paperwork and resident folders to appropriate personnel.
• Organize and maintain marketing materials, sales collateral, and outreach packets.
• Participate in community networking events, local associations, and outreach initiatives to generate new leads.
• Leverage internet marketing tools (Facebook, Instagram, Hyly, email, community website) to drive traffic and interest.
• Prepare daily and weekly reports on tours, move-ins/move-outs, and available inventory.
• Aid in budget preparation for activities and manage expenses to budget.
• Complete corporate reporting requirements in a timely and accurate manner.

Qualifications

• High school diploma or equivalent.
• At least 1 year of relevant experience in sales, customer service, or related field.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Knowledge of CRM systems (Entrata, Hyly).
• Experience with social media and digital marketing tools.

Skills

• Excellent verbal and written communication skills.
• Ability to multitask and prioritize tasks effectively.
• Strong organizational and time management skills.
• Ability to work flexible hours, including evenings and weekends.
• Experience with event planning and coordination.
• Ability to build and maintain relationships with residents and local businesses.

Benefits

• Competitive medical, dental, vision, and disability & life insurance benefits.
• Generous paid time off, including 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
• Onsite housing discount at Greystar-managed communities.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay.
• Paid parental leave and fertility benefit reimbursement up to $10,000.
• Employee Assistance Program.
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program and benefits.

Pay

The starting salary range for this role is $35,000 - $45,000 annually. The actual salary will depend on various factors including business requirements, prior experience, current skills, and geographical location.

Schedule

This role requires a flexible schedule, including evenings and weekends, to accommodate the demands of the position.