Sales & Leasing Service Specialist

What You Will Do

• Respond to inbound and outbound customer inquiries regarding community and leasing information
• Schedule onsite appointments with leasing consultants for prospective residents
• Follow up with leads to highlight community features and encourage tours
• Initiate and manage follow-up on customer service requests
• Conduct customer surveys regarding community experience
• Contact residents regarding delinquent rent accounts
• Utilize multiple communication channels including phone, email, and online chat
• Navigate internal systems for tracking, documentation, and issue resolution
• Refer complex inquiries to senior team members or appropriate resources as needed

Qualifications

• High school diploma or equivalent required
• 0–2 years of customer service experience preferred
• Previous call center experience or training is a plus
• Ability to multitask and navigate multiple systems efficiently
• Strong communication skills, both written and verbal
• Comfortable working in a fast-paced, customer-focused environment
• Basic troubleshooting and problem-solving abilities

Pay & Benefits

Expected base pay range of $22-25/hr. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.

• Paid time off including vacation, sick time, and 14 holidays
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply)
• 401(k) plan with up to 6% employer contribution
• Paid parental leave of up to 16 weeks
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses
• 15 hours of paid time annually for community service
• Commuter benefits and pet insurance
• Consumer discounts on various products and services
• Opportunities for ongoing professional development, leadership training, and career growth