Sales Lead, Ithaca NY

About the Role

As a Sales Lead, you’re a key team member who supports and role‑models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You’ll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed.

Responsibilities

• Represent the brand and model personalized customer‑experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer‑focused team environment and profitable business.
• Provide in‑the‑moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience.
• Seamlessly step into the role of manager when needed.

Requirements

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology‑proficient and able to operate a point‑of‑sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Benefits

• 401(k) plan.
• Merchandise discounts plus eligibility for discounts at sister brands.
• Professional development and opportunities for advancement across our brands.
• Community impact through philanthropic partnerships.

Pay

$17.00 – $21.25 Hourly USD

Schedule

Flexible availability – including evenings, weekends, and holidays.

Location

Store 1843 – The Shops at Ithaca Mall – ANN – Ithaca, NY 14850