Sales Inside

Key Responsibilities

• Maintain professional, courteous communication with customers before, during, and after sales
• Provide knowledge on products and generate accurate quotes and proposals
• Assist walk-in customers and handle inquiries or complaints promptly
• Drive profitable sales through effective selling, upselling, and cross-selling
• Enter orders, pricing, and customer data into systems accurately
• Respond to orders and quote requests via multiple channels (phone, email, fax, etc.)
• Collaborate with outside sales reps and internal teams to fulfill customer needs
• Maintain stock levels, organize the showroom, and support physical inventories
• Schedule and coordinate inbound/outbound deliveries and shipping logistics
• Negotiate freight rates and manage inventory movement efficiently
• Operate and balance the cash register and drawer daily using proper procedures
• Utilize management software for billing, reporting, and project tracking
• Maintain up-to-date product expertise
• Manage documentation and order details for large or complex projects
• Coordinate deliveries with Operations staff
• Coordinate purchase and delivery of special products
• Train new team members

Qualifications

• A high school diploma or equivalent required
• 2+ years inside sales experience (incoming call preferred)
• Excellent verbal communication skills and telephone manner
• Ability to focus on different tasks and use time efficiently to achieve desired outcomes
• Familiarity with Windows operating systems
• Warehouse work which includes forklift experience/training

Compensation and Benefits

Reports To Branch Manager
Compensation: The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market.
Job Type: Full-Time
Benefits: At FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes: Medical, Dental, Vision HSA/FSA plans, Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance, Critical illness, Hospital Indemnity, Accident Coverage, Legal Insurance Plan, Generous 401(k) plan with company match, and a career path designed with you in mind.