Sales Implementation Specialist

About the role

This entry-level, customer-facing role supports on-site product installations and drives successful conversions in hospital environments. Ideal for someone who enjoys hands-on work, real-time problem-solving, and direct customer interaction. You will represent the Regard brand in the field, building relationships with hospital staff, identifying adoption opportunities, and supporting the broader Sales team.

Responsibilities

• Perform hands-on product installations, device setup, and on-site support during customer conversions within hospital environments, meeting established timelines and quality expectations
• Execute assigned implementation activities while assisting Implementation, Clinical, and Sales teams in delivering customer implementation plans
• Serve as an on-site representative of ROi, providing clear, professional communication and building trust with hospital staff and stakeholders
• Support field sales efforts by reinforcing product value and assisting with equipment preparation, training sessions, and in-servicing activities
• Conduct basic technical troubleshooting in real time, escalating issues appropriately and coordinating with internal teams to ensure timely resolution
• Track progress against implementation milestones, communicate updates to stakeholders, and complete required reports, documentation, and follow-up materials
• Identify, document, and communicate issues, constraints, and opportunities for product standardization and process improvement to supervisors and cross-functional teams
• Collaborate with Marketing, Sales, and Implementation teams to support successful execution of customer agreements and contribute field insights; assist with additional projects as assigned

Requirements

• Bachelor’s degree from an accredited college or university in business, healthcare, life sciences, or a related field required
• Prior internship, academic project, or part-time experience in healthcare, clinical environments, technical fieldwork, sales, or customer-facing roles preferred
• Mechanical proficiency and ability to use simple tools required
• Strong interpersonal and communication skills, with the ability to engage professionally with hospital staff and represent the ROi brand effectively required
• Basic mechanical aptitude, including comfort using simple tools and performing hands-on equipment setup and adjustments required
• Ability to learn and communicate product value, supporting customer understanding and adoption during on-site interactions required
• Solid problem-solving skills with the ability to troubleshoot issues, follow defined processes, and escalate appropriately required
• Strong organizational skills with the ability to manage multiple tasks, meet deadlines, and maintain attention to detail in a fast-paced, field-based environment required
• Ability to work independently while following direction from supervisors and collaborating effectively within cross-functional teams required
• Ability to travel 75% or higher
• Proficiency with basic computer applications (e.g., Microsoft Office) and ability to learn internal systems for tracking, reporting, and communication required

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts